Question about Epson Workforce 1100 Color Inkjet Wide Format Printer c11ca58201

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I can't seem to print a 13" wide paper on my Epson workforce 1100. The printer just sends the paper through. All other sizes work fine. Anything else I can do?

I have printed 11"x17" without a problem, but the 13"x 19" doesn't work. The paper light comes on and the paper is sent through without printing. The paper is thicker photo paper, but a smaller size prints fine. Any suggestions? Epson advertises that this printer will print up to 13". help!

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