Question about Dyson DC59 Animal Bagless Cordless Stick Vacuum

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My dylon DC59 isn't running smoothly ie it pulses, this didn't happen a week ago when I bought it?

Fully charging and checking the filter

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Hi Sue, it's Jack at Dyson.

DC59 will pulse to let you know if something is blocking airflow from moving through the machine. You can resolve this easily by checking the floor tool, wand and bin inlet for any obstructions - the pre-filter may also need a wash. Just follow the steps shown in our video guide:


I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Dec 01, 2014

  • Sue elliott
    Sue elliott Dec 01, 2014

    Thank you, the floor tool was blocked and now working perfectly. Your video was helpful

  • AskDyson
    AskDyson Dec 01, 2014

    Hi Sue, no problem at all, and I'm glad you found our video guide useful. Best wishes, Jack, Dyson Owner Support

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  • 25 Answers

Take it back, send it back to the shop.
14 days
30 days
12 months
all different stages of a warrantee.

Posted on Dec 01, 2014

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1 Answer

Why has my DC59 stopped working? It is fully charged but cuts out after a second or two.


Hi Eddie, it's Jack at Dyson.

In order to confirm why your DC59 is behaving in this way, we would need to take a few further details from you - including whether or not your machine pulses on and off before shutting down, and whether it displays any solid or flashing coloured LED lights.

When you have your machine easily to hand, please call our freephone UK Helpline on 0800 298 0298. Our experts will talk you through some simple diagnostic checks to pinpoint the cause of the issue. If they determine that a replacement part is needed, they'll also be able to confirm if you're still within your free Dyson 2-year parts and labour guarantee.

We'll look forward to speaking with you. Just to let you know, we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

Jul 30, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

Tip

Dyson DC59 and DC62 - vacuum makes a pulsing sound (removing a blockage)


Dyson Digital Slim DC59 and DC62 cordless vacuum cleaners are engineered to make a pulsing sound to let you know if they're blocked. This could happen if an item too large for the machine is accidentally vacuumed up. Our video support guide will help you identify and remove any obstructions from the motorised floor tool, wand or bin inlet.

on Apr 11, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

WHEN I PUT FILTER IN THE VAC GOES ON AND OFF WHEN VAC


Hi there Jacqueline, it's Jack at Dyson.

If your Dyson cordless vacuum is pulsing on and off with the filter in place, the filter may need a wash. I'd also strongly recommend checking the bin inlet, wand and motorised floor tool for any blockages, following the steps shown in our video guide:


When you check the bin inlet, make sure the bin inlet flap is able to open and close freely, and that no debris is jamming it in place.

I'm confident this will resolve the issue. If you'd like further assistance from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll be able to talk you through some simple diagnostic checks when you have your machine fully charged and easily to hand.

Jul 22, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

2 Answers

My DC59 is making a chugging noise, as soon as I try to use it


Hi Mary, it's Jack at Dyson.

DC59 is engineered to make a pulsing noise to warn you if something is stopping airflow from passing through the machine. The motor will then shut itself down for protection.

This would usually be caused by a temporary blockage in the floor tool, wand or bin inlet, but the filter may also need a wash. Our video guide will walk you through each area to check:


I'm confident removing any blockages and giving the filter a wash will get your DC59 up and running again.

If you would like any further help after you've given this a try, just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 25, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

When my dc59 is on boost it starting and stoping


Hi Paul, it's Jack at Dyson.

DC59's motor is engineered to make a pulsing noise to warn you if something is preventing airflow from passing through the machine. This could mean the washable pre-filter is overdue for a wash, but could also be caused by a blockage in the floor tool, wand or bin inlet.

Following the simple steps shown in our video guide should help you resolve this:


I'm confident that washing the filter and removing any obstructions will get your DC59 up and running again. But if you would like some further help after giving this a try, just call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Apr 26, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

2 Answers

I bought my Dyson DC59 4 months ago and it recently started coming on and off intermittently every 5 seconds. What is wrong with it?


I don't think your machine has a bag, so I would guess you have a clog somewhere in the unit. If no clogs turn up, check for a bad connection in what drives your unit. GOOD LUCK FRIEND.

Apr 17, 2015 | Dyson DC59 Motorhead Bagless Cordless...

1 Answer

I have cleaned the filter and it still stuttering


Hi there, it's Jack at Dyson.

If you run your DC59 without the filter in place, this allows the airflow to enter into the motor through the top of the cyclone pack, bypassing the rest of the machine. It doesn't necessarily suggest there is an issue with the filter itself.

If you've recently washed the filter and your DC59 still pulses on and off when you pull the trigger, this suggests there is a blockage somewhere in the motorised floor tool, wand or bin inlet.

Please follow each of the steps shown in our Support video to locate and remove any obstructions. It's also a good idea to check that the bin inlet flap opens and closes freely.


I'm confident that removing any obstructions from your DC59 will restore normal performance. If you'd like any further advice from our experts once you've given this a try, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 24, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

Why does my fully charged DC59 keep turning on and off


Hi there, it's Jack at Dyson.

DC59's motor will make a rapid pulsing noise to warn you if something is stopping airflow from passing through the machine. The motor will then shut off for protection.

This should be quick and easy to resolve by checking the motorised floor tool, wand and bin inlet for blockages. It's also a good idea to give the washable pre-filter a rinse in cold water if this hasn't been done recently - we recommend washing it at least once a month. Make sure the filter is allowed to dry completely for at least 24 hours before replacing it.


I'm confident this will resolve the issue. If you would like further assistance after giving these steps a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 10, 2015 | Dyson DC59 Motorhead Bagless Cordless...

1 Answer

If i take the filter out the noise is constant again so do i need a new filter


Hi Pamela, it's Jack at Dyson.

If your DC59 runs as normal with the filter removed, but makes a pulsing noise with the filter in place, this does not necessarily indicate an issue with the filter itself. There could be a blockage in the motorised floor tool, wand or bin inlet that is causing the issue - removing the filter allows the airflow to bypass all of these parts so this doesn't help in diagnosing the cause.

Please follow each of the steps shown in our video guide to resolve locate any blockages in the machine that could be causing this issue:


If the pre-filter has been washed according to the User guide, and there are no blockages in your DC59, it should run as normal. The filter is engineered to last the lifetime of the vacuum in normal use, and we would not expect it to need replacing unless accidentally damaged.

For further help after giving these checks a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 02, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

Why is pulsing ?


Hi there, it's Jack at Dyson.

Dyson Digital Slim cordless vacuums, including DC59 Animal and DC59 Motorhead, are engineered to make a pulsing sound to warn you if they're blocked. This could happen if an item too large for the machine is accidentally vacuumed up. Our video support guide will help you remove any obstructions from the motorised floor tool, wand or bin inlet:

I'm confident this will resolve the issue, but for further guidance from our experts please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 10, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

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