My HP C7180 print head is not spreading the magenta and pink inks on the paper. I've called HP tech support 3 different times, plus spoke with their supervisor today 11/29/14. Four times, I was told the problem is "internal", one tech specifically stated it is the print head inside the printer which is not "spreading the pink and magenta ink on the paper". Today I was told "no one in the US can repair this printer". Went through the usual troubleshooting routine when I called HP tech support: replace ink with new HP cartridges, cleaned the print head by printing the "test page" (black print on the page was fine), but no black, magenta, or pink squares showed up on the bottom of the page, just blue, green yellow and blue, in that order. Cleaned the metal contacts on the ink cartridges, replaced the HP ink cartridges again (all of which expire in 2016), and went through this never ending process each time, only to be told I need to buy a new printer.....
I am willing to try to remove the print head myself if I have detailed instructions and a schematic; perhaps there is dirt or debris on this which I can manually remove with distilled water and a lint free cloth. If I can find a new print head, I'd be willing to replace it myself, but again, I would need details. This all-in-one has 2 features none of the new printers have: the capability to print photos from negatives, and to print photos by accommodating my xD media card,(plus compatibility with Windows XP SP2, which is not imperative, but a nice plus).
Any suggestions? Many thanks! I'm a female "senior", but am pretty capable accomplishing some DIY projects.
The instruction to remove the printer head are likely on you tube. Usually they just snap in and out. Once you get it out. Run warm water over it for about 3-4 minutes. Once it's rinsed dry it with a hair dyer. Don't worry about distiller water. Drinking water works great. Snap it back in and try it. Good luck!
Testimonial: "Thanks, good idea. I checked and viewed a fellow removing the printer head from an HP C6000 series all in one, and he disassembled the entire printer to get to the printer head. Then rinsed as you mentioned. I've not watched all of the you tube videos about this subject, but will go back and view the remainder."
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The following may work: remove all the ink supplies. Remove the printhead and soak it for about 5 minutes in 0.5" of very hot water. Gently blot the printhead on a soft damp paper towel to remove the excess water, then replace in the printer and then reinstall the ink supplies.
Use the HP Printing Assistant software to run a "nozzle check" -- to ensure that each of the 3 ink-jets is not CLOGGED, and therefore is not jetting ink onto the paper. If necessary, run 3 (or 6) "head-cleaning" cycles.
Don't have a solution, but a similar problem and maybe a work around. My prints on glossy paper come out with a strong red tinge if glossy paper is specified. Seems to work all right if plain paper is specified with glossy paper in tray. Was on chat and email and phone support with HP for about two days. Went through all tests and resets with them. No solution from them except an offer of a refurbished Model 309 for $200. It was on sale at Costco for $169 that same day. I didn't buy it as it is missing features on the C7180.
Note the extended self test shows the light magenta ink is not printing - but it does use ink and the ink drop counter shows it is using ink.
Try specifying plain paper when you print on glossy. Maybe our problems are related?
Hi There Summary Usage of compatible ink and leave the printer idle too long may cause printhead clogging What should you do if you get this problem. Relax; you may recover the printhead by unclogging it. Follow these steps to unclog the printhead 1.Right click in the printer driver name 2.Select Properties menu 3.Click Maintenance tab 4.Click on cleaning sign for regular cleaning. Perform this up to 3 times. 5.If this does not work, perform Deep Cleaning And if that not work Some times it needs a good clean up but this is up to you if you want to do this, But after you done this prime the printer so it gets the inks back in the heads, it may take a little time for the inks to work. Ok. There is fluid cleaner for this but I can never find any in the shops the only ones I seen is when they sell them in Tesco but they come in with the ink refill bottles so I just use worm water by it self on a cloth and dabbing on the heads to clean them, it will not harm the heads but not to much water. Some heads are on the inks them self but some have them inside the printer so I not know your printer so if the heads are inside you need to get them out you may find that some heads will just clip out put some need to be unscrewed so you got to know how they come out so be careful and not push to hard on them, if the heads are on the ink then it is a easy job to clean them, It worth a try it worked for me more than ones. Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks
Think you may have killed your print head, but try this. OK, Canon will hate me for posting this. 1. Remove ink cartridges 2. Remove print head 3. go to sink or tub (stainless steel, not plastic type), pick up a roll of paper towel on the way. 4. Fold several layers of paper towel and place on flat surface. 5. Run hot water until HOT! 6. Turn hot water back to a dribble. 7. Run the dribbling hot water through print head, be careful not to wet the gold contacts. 8.When water running through print head is clear, place print head on paper towel. 9. Repeat number 7 and 8 until no colour shows on paper towel. 10. Gently DAB print head (DO NOT WIPE) inside and out with dry paper towel until dry. 11. I normally replace print head after drying, but you may wish to let it air dry overnight. 12. Replace print head in printer and install cartridges 13. Start printing. I do this to all 4 of my Canon printers every 6 months or so. If any colour fails to print after this process it means your print head probably needs replacing.
Here's what you should do.
Remove all ink cartridges.
Get some rubbing alcohol, preferrably 91% proof (leaves less moisture)
Get a couple normal paper towels.
Check each cartridge for dried ink and remove it using an alcohol wetted paper towel. (The deep cleaning procedures aren't always effective.)
The gold contacts on each cartridge should be gold when you are done.
Use the same procedure on the gold contacts of the ink cartridge housing inside the printer.
Take your time, do it well.
If that does not fix the problem, then do the following.
Switch the black and magenta cartridge. Some printers won't print when you do this, other printers don't know the difference. If your printer is the later, then attempt a print job using a page that has a line of both black and magenta text.
If you see a black print, then the problem is your magenta cartridge (despite having installed a new one)
If the magenta prints, then you know the magenta cartridge is good.
If the magenta prints but the black doesn't, then you have a printer failure.
Let me know your results.
Beta tester of "0"s and "1's"
ALL 3 COLORS RECIPE: Fill coffee mug ¼ full of water. Heat in microwave for 1 min 30 seconds. Remove coffee mug from microwave. Put tip (head) of cartridge in coffee mug for 15 minutes. Take cartridge out of coffee mug and hold tip (head) under hottest faucet water for a few minutes. Dab (do not WIPE) on a paper towel to see if all 3 colors are present. If they are - allow cartridge to dry for 30 minutes then put back in printer. If all 3 colors are not present - repeat process. Good Luck! It works GREAT for my DeskJet 840c - EVERYTIME!