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Not enough info to help fully. I'd call Bissell Consumer Care at 1-800-237-7691 Remember, you don't have the knowledge of seeing the inside before but they should have a troubleshooting guide to walk you thru it. Good Luck. Hope that Helped.
Your vacuum is clogged. turn upside down so you can see the spinning brush. take a philips screwdriver and remove the screws holding the bottom plastic cover on. remove the spinning brush. take a wire or piece of hanger and fish out all the junk stuck in the vacuum tube.
Move the carpet height control switch to a higher position if the vacuum is difficult to push. If the setting is too low for the carpet being cleaned, the brushes press against the floor preventing the vacuum from moving easily.Set to a medium-high height setting then check.Slide the "Self-Propel" button to the "ON" position if the cleaner does not self-propel.
The self-propel feature operates only when the cleaner switch
and the self propel button are both
Try this settings and check.This should help.Thanks.Helpmech.
The switch contacts are burned out and the switch must be replaced. This link sells the whole handle with switch but, check your serial number to be sure to get the right one. If you can use a Philips head screwdriver, you can do this easily. http://buyitnow64.stores.yahoo.net/hovarepaswki2.html
http://geeksquad.fixya.com/ThreadView.aspx?prdid=40485&thid=619779 Brush won't turn and self propel doesn't work (by 2 users) Posted by brucelk on May 24, 2008 I have replaced both the v-belt and the larger belt with Hoover brand belts and the brushes still don't turn properly and the self-propel function doesn't work. It seems that when I lower the handle all the way down toward the floor it works fine, but no one can vacuum this way. Is there an adjustment to belts to tighten them up? Otherwise I have to get it in to the only repair shop in town which is an hour's drive.X This Problem has been added to the Share Your Expertise Page under "My Work Queue". OK 1 Other User Has the Same ProblemComment by chartsell, posted on May 29, 2008I have replaced both the belts as well. I have tightened the screws as someone else as suggested. The brush still will not turn unless you lower the handle almost to the ground.Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.Hoover U6437-900 / U6439-900 Windtunnel Vacuum. It is not so much the belts, the 2 belts are only part of the solution. The average belt change is every 4 to 6 months as a rule and to change them @ the same time. The Hoover Self-Propelled works on when the handle is lower to a comfortable position then the self-propelled drive may just need and adjustment. There is a self-propelled rod that controls the self-propelled feature and it either needs adjustment or replacement or the part that hold it may be broken but either one can be fixed. So feel free to contact your local vacuum cleaner dealer with questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.hoover.com Telephone Contact our Customer Service Department at 1.330.499.9499 Monday through Friday 8 a.m. - 7 p.m. EST Thanks, Don the Vac Man Go Ahead. Use Us.
Most likely the flat belt has stretched enough so as to not turn the pulley that in turn turns the brush roll using a V belt. Also there is a small idler wheel, if hook up, then it won't engage the V belt.
There is a idler wheel that will drive the V belt, sometimes they jam and you just have to reach in, push and make sure if comes in contact with the belt. Alot of times tho it is the other flat belt, 38528035 that will stretch and can cause you to have problems with the brush roll not turning.
There may also be a reset button. If the brushes get stuck the unit can shut off power to the brushes to keep a total melt down from occurring. The reset button should return power in these types of vacuums.