Question about btinternet.com

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When I try and access my emails on btinternet.com, from iPad I get an error message that the server "mail.btinternet.co" is not responding. I have deleted the Account from the iPad, created it again a

Deleted the email account, added the account, switched off the iPad, switched it on again and verified Wifi is connected.

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  • btinternet.com Master
  • 884 Answers

Hi
Being a BTinternet customer myself, I am not surprised that you have a problem IF what you have put here is correct because the server you require is "mail.btinternet.com" NOT "mail.btinternet.co" as you state.
Cheers

Posted on Nov 29, 2014

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1 Answer

Btinternet rejected my password to obtain my E mails


If you normally use an email program like Outlook or Mac Mail, try logging in to your webmail. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up.
http://bt.custhelp.com/app/answers/detail/a_id/49512/c/7339/session/L2F2LzEvdGltZS8xNDc4MjExMzgzL3NpZC96SVllVUwybg%3D%3D
may need to reset password if you can't get into web mail
if you can check the authenication method you selected in the email program

from

http://bt.custhelp.com/app/answers/detail/a_id/9962/c/7339

IMAP incoming server option

Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:

POP3 incoming server option

Server: mail.btinternet.com
Port: 995 (this should be automatically populated when you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox

SMTP outgoing server

Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password

Nov 03, 2016 | Computers & Internet

1 Answer

I cannot get or send emails. my server is not working


This indicates either an incorrect password or server settings. Make sure your account is setup as follows:

IMAP
Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:
Folder separator: . (full stop)
Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.
If your IMAP client supports it, we recommend you also set up the following folders:
Trash
Sent Items
Drafts
POP3
Server: mail.btinternet.com
Port: 995 (this should be automatically populated if you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox
SMTP
Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
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I get replies to emails on my nexus tablet but they dont appear in my Apple iPad, can you solve this proble.


Assuming both tablets are set up to access the same email account, go into the setting for that email account on both tablets and make sure they are both set to leave messages on the server. What can happen when accessing the same email account from multiple devices is that the first tablet that checks for new mail (usually done periodically) picks up the message and removes it from the server, then when the next tablet comes along, the message is no longer there so that device does not display it.

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As evident from the message, you are getting the error 0x800CCC92 in Windows Live Mail because the password you had entered is not correct. Or, in other words, the password provided to the email client does not match the account username.
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I can not open my attachments in Gmail


Check your gmail mail settings on the iPad. It seems you may have the wrong settings because typically your mail server settings would be set to "pop.gmail.com" when using Gmail on an iPad.

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Mar 17, 2013 | Apple iPad 64 GB WiFi

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I own a samsung GT I 9000. Have been trying to synchronize with my corporate mail server without success in spite of following the screen tips. Could you please help me or atleast guide me to a custormer...


Check the security settings of your mail server to ensure you're not being blocked.

Here are some 'standard' settings that may work with your system.

Gmail Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@gmail.com username@gmail.com

Account Username Format
Full email address Full email address
Server Address pop.gmail.com
Use SSL: yes Port:995 smtp.gmail.com
Use SSL: yes Port:465
Hotmail Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@hotmail.co.uk username@hotmail.co.uk

Account Username Format
Full email address Full email address
Server Address pop3.live.com smtp.live.com
ic24 Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ic24.net username@ic24.net



Account Username Format
Full email address Full email address
Server Address mail.totalise.co.uk smtp.tiscali.co.uk
UKGateway Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ukgateway.net username@ukgateway.net

Account Username Format
Full email address Full email address
Server Address pop.ukgateway.net smtp.ukgateway.net
UK Online Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ukonline.co.uk username@ukonline.co.uk

Account Username Format
Username@ukonline.co.uk Username@ukonline.co.uk
Server Address pop3.ukonline.co.uk smtp.ukonline.co.uk
Vippowerent Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@vppn.com username@vppn.com

Account Username Format
Full email address Full email address
Server Address pop.vppn.com
Virgin.net Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@virgin.net username@virgin.net

Account Username Format
Username Username
Server Address mail.virgin.net mail.virgin.net
Wanadoo Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ name.wanadoo.co.uk username@ name.wanadoo.co.uk

Account Username Format
name.wanadoo.co.uk name.wanadoo.co.uk
Server Address pop.wanadoo.co.uk smtp.wanadooasdl.co.uk
World Online Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ worldonline.co.uk username@ worldonline.co.uk

Account Username Format
Full email address Full email address
Server Address pop.
tiscali.co.uk smtp.
tiscali.co.uk
Yahoo.co.uk Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@yahoo.co.uk username@yahoo.co.uk

Account Username Format
Username Username
Server Address pop.mail.yahoo.co.uk smtp.mail.yahoo.co.uk
Yahoo.com Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@yahoo.com username@yahoo.com

Account Username Format
Username Username
Server Address pop.mail.yahoo.com smtp.mail.yahoo.com




Settings - E-mail

You'll need to complete all steps for this to work. Make sure that if you have to enter O2 in the settings you use the letter O and not a zero.

The following settings are if you use O2 Email as your ISP (Internet Service Provider).

If you require different settings eg Yahoo, Gmail etc please click here

1. Tap the Application tab on the bottom of the screen
2. Tap Email
3. Tap Next on the Welcome to Email setup screen
4. Tap on the Email address text box and enter your Email address then tap Done
5. Tap on the Password text box and enter your Password for your Email account then tap Done
6. Tap Next
7. Your phone will now try and download your setting to your phone and set up your account, if this can not be done you will see the message, Setup could not finish. Unable to open connection to server. Tap Edit details to continue.
8. Tap Manual setup
9. Tap the Username text box and enter your full Email address then tap Done
10. Tap POP3 account
11. Highlight POP3 server and tap the text box and enter mail.o2.co.uk
12. Check that Port is default set at 110
13. Highlight Next and tap
14. The phone will now check your settings
15. Tap the SMTP server text box and enter smtp.o2.co.uk
16. Highlight Next and tap
17. The phone will now check your settings
18. Tap Next on the Account options screen
19. You now have the options to add a name for your new account plus add your name to outgoing messages
20. Tap Done

Jan 02, 2011 | Samsung Computers & Internet

1 Answer

Hi, this message appears and I can't receive messages...but can send. Any ideas? Unable to logon to the server using Secure Password Authentication. Account: 'mail.btinternet.com', Server:...


I do not like Outlook, it is not good, I choose to use IncrediMail, I think it is good, you can try this, reset the details, and it will not appear that problem. You can get it here:
http://softsbay.com/download/IncrediMail-3418.html

Nov 16, 2009 | Microsoft Outlook Express

1 Answer

Sending email


here are the settings for btinternet, if you use "outlook" you must manually configure them!

  • The POP3 server (incoming mail) is mail.btinternet.com
  • The SMTP server (outgoing mail) is also mail.btinternet.com
  • Both need your BT Yahoo! email address and password; you will have to tell your e-mail program that the SMTP server requires authentication.
  • The SMTP server can use either port 25 or port 587.
The most common fault is to provide your ADSL username and password when your BT Yahoo! username and password is what's required.

good luck and regards

Nov 21, 2008 | Computers & Internet

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