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I am getting the following error: "Wrong Cartridge. Use the introductory cartridges that were shipped with your printer".

Beging showing 2 blue ink catridgeses are empty so, I purchased new 2 blue catridges same hp, now also showing same, what to do?

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  • Contributor
  • 32 Answers

If they are new cartridges hp will solve

Posted on Nov 29, 2014

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Overiding Empty Cartridge error for Dell A10 962

Hit the options button (just under the digital display on the printer) (and between the two arrows) 10 times. The hit the +arrow once to change. Go through the change motions again and you should get a new ink read.

Jim

Posted on Jan 20, 2008

CompuFirm
  • 89 Answers

SOURCE: Error message on HP 2800 business inkjet, message reads 1% ink left on brand new cartridge

Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

Then go to page 62 and allign the print head automaticly following the instructions it gives.

This will re-callibrate the ink level on the printer and should read correctly for you.

Thanks
CompuFirm

Posted on May 27, 2009

Joed911
  • 4338 Answers

SOURCE: False error empty cartridge

HP C6280 reset:

Reset the All-in-One to the factory default settings by using these instructions:
1) Press Red Eye Removal & Print Photos button simultaneously
2)Enter Special Key Combo is displayed on the screen.
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Display should say "Support" and display the FW rev XXXXX.
3) Press Right Arrow button until "Reset Menu" is displayed. Press OK.
4) Press Right arrow until "Semi full Reset" is displayed.
5) Press OK.
Now, check the functionality of the All-in-One.




If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on May 31, 2009

  • 2 Answers

SOURCE: HP c6280 Won't load ink cartridges

Per HP:
Hold “print photos” button and “red-eye removal” buttons together, release
ø Then press the “red-eye removal” button, release
ø Then press the “print photos” button, release
ø Then press “red-eye removal, release

ø Scroll to “resets menu”, click ok to select
ø Scroll to “Options” semi-full reset, ok

The printer then powers off and wait a couple of minutes. I believe the printer turns back on (or maybe the user needs to power back on after a few minutes). The refills then work.

Posted on Jul 03, 2009

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THIS PRINTER COME TO ME WHIT OUT INK CARTIDGES BUT I GET NEW HP CARTIDGES , AND PUT IT IN THE PRINTER BUT IT SHOW IN THE DISPLAY USE THE INTRODUCTORY CARTIDGES THAT WERE SHIPPED WHIT YOUR PRINTER


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Screen showing the message "remove and check right cartridge". Have done this several times and still can't print


I've had the same error:

Hold down the following keys:

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Press OK.

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If the issue persists, perform these steps

try the cleaning steps advised in this link...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709715&cc=us&lc=en&dlc=en&product=1153481

If the issue persists, perform these steps

Remvoe all Cartridges, disconnect the printer from the computer and connect it to the direct wall outlet and Reset your Printer to initial factory default settings:-


* Remove the power cord from the back of the product.
* Press and hold down the OK and Help buttons at the same time.
* While still holding the buttons down, plug the power cord into the back of the product.

If the issue persists, perform these steps.

1. With machine powered on, unplug power cord from back of printer and wait for 30 seconds.
2. While holding down the "ok" and "?" buttons, plug the power cord back into the printer.
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Error message on HP 2800 business inkjet, message reads 1% ink left on brand new cartridge


Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

Then go to page 62 and allign the print head automaticly following the instructions it gives.

This will re-callibrate the ink level on the printer and should read correctly for you.

Thanks
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The real problem is that the waste ink tank is nearly full

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Reset Waste Ink
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8) Press the [Stop/Reset]key -

black key with triangle and
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Good Luck and don't blame me if it
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E14 The Ink cartridges whose destination are wrong
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E27 Waste ink absorber full or platen waste ink absorber full
E28 Ink cartridge temperature rise error -
E5-5 The ink cartridges are not installed or a non-supported ink cartridge is installed ,
or the ink cartridges are not installed properly

If this does not sove the problem please let me know.

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