Question about Dyson DC65 Animal Bagless Upright Vacuum
Beater bar is turning but motor is not sucking. We emptied the cannister and the beater bar is turning but there is no suction. Is there a way to reset this?
Hi Gari, it's Jack at Dyson.
If you've noticed a change in the performance of your DC65, this is likely to be due to a blockage, and the filters may also need a wash. I'm confident that by following the steps shown into the videos below, you can remove any obstructions and restore full performance to your vacuum:
You may also want to give both filters a wash with cold water without detergent, if this hasn't been done recently. In normal use this should be done at least once every three months. Make sure both filters are completely dry before replacing them - this could take at least 24 hours:
If you'd like further help or advice after giving these steps a try, please call our experts directly on 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on Dec 04, 2014
Check the suction connections they have a rubber gasket that must seal
Posted on Dec 02, 2014
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Posted on Jan 02, 2017
SOURCE: the beater bar/brush won't turn
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
Posted on Dec 13, 2008
I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.
OLD IS IN NEW IS JUNK!
Happy New Year!
Posted on Jan 01, 2009
My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.
Posted on Aug 11, 2009
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