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Customer has C451 bizhub that has unresponsive control panel except it will make ONE copy after hard reboot. Then no buttons work, particularly the Utility/Counter button. Can't get in to service mo

Shutoff and unplugging yield ability to make one copy - then none of the buttons work. Right after hard reboot, buttons work as does touch screen, except for Utility/Counter. When panel doesn't work, even the panel power switch fails to power down or even change screens!

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Hi
The bizhub C451 is a Konica-Minolta machine and I have found a webpage here:
Error Codes Konica Minolta bizhub C451
that details the error codes that can occur on your machine. I know that this may not be of much use as you don't appear to have any error codes appearing. However, there is also a link at the top of the page from which you can get a copy of the Service Manual which will probably have a lot more detail in it and may answer your question.
Hope this is helpful, if so would you please register that with Fixya
Cheers

Posted on Nov 28, 2014

  • Bob Wescott Dec 01, 2014

    thanks for the suggestions. I have the manual - we sold these machines under the NEC label. This is especially difficult due to inability to access service mode. Thanks, anyway!

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