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The frosted glass cover over the lamps in your video is held in place by the knob / nut at the very bottom. Support the glass with one hand, and loosen the knob / nut with the other by tunrning in a CCW direction. There will likely be a flat washer or decorative trim between the glass and the knob (be sure not to lose these parts). The knob / nut should only be hand tight, but that doesn't stop some people from using tools to tighten them. Once the nut has been spun off, the weight of the glass will be in your hand. Gently lower the glass. Inside, you may find a washer and felt. Depending on yur particular glass, it may have neither - but if it does, you should reassemble the washer & felt in the same order as it is designed to help prevent cracking the glass if the knob / nut is overtightened. Relamp, repair & clean as needed and reassemble in reverse order of disassembly. I hope this was helpful!
The fan may be on backward or pushed on the shaft too far. Call (336) 499-2505 and they will send you instructions for cleaning and reassembly that explain better than the owner's manual. Tell them you were on Fixya.com.
Unplug the unit before cleaning. Wipe off the cabinet with a soft cloth and a mild non-abrasive cleanser.
To clean the electronic collector, loosen the front grill retainer screw then press in the lock and remove the grill. Pull out the collector by the tabs on the sides using both hands. Snap off the charcoal filter from the back of the collector. Then slide off the pre-filter. Spray the pre-filter and the collector with the Oreck Assail-a-Cell cleanser and then let stand for a few minutes before rinsing with water. Otherwise, soak the pre-filter and the collector in warm water (bathtub or sink) with mild dish detergent. Soak for 2-3 hours. Rinse well.
Then allow the parts to dry for completely before reassembling the air purifier. Air dry only.
Sounds like you did a thorough cleaning, except you didn't list cleaning the air intake filter. If you didn't clean it, there is the problem. The filter is just as important as all the other parts you listed.
Hi, I have had the same problem and have figured out how to open it.
To open your blueair air purifier, follow the steps below; 1. Get a phillips head screwdriver, 2. Open the unit and remove the air filters. 3. Use the phillips head screwdriver to remove the screws that you can see. 4. After taking out the screws, remove the "galvanizedSwedish steel housing" (cream coloured sides) of the purifier by lifting it upwards (i.e. from bottom to top of unit). 4. You will now have access to the interior of the purifier. 5. You can now take out the fan and clean it, or what ever part you are trying to clean. I used a Dyson HEPA vacuum cleaner. 6. To reassemble, reverse the instructions above to reassemble the purifier.
After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.
All electrical contacts can get a film on them. Try cleaning the contacts (at the bottom of the blade unit; you should see the three with the blades out) with an alcohol swab (make sure the contacts are dry before reassembly in this case) or a pencil eraser (vacuum the debris out before attempting to start it again).
If those contacts don't make up properly, the unit will think it needs cleaning, even though it doesn't.