Question about Stiebel Eltron Water Heaters
The electronic is reseting. It takes up to 3 minutes or more. It makes clicking noise. Where to find service instruction?
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Posted on Jan 02, 2017
I had a similar problem, I could hear the valve clicking and spark working, but no flame. I checked for voltage as per the previous post, and checked continuity of both coils. Both showed voltage and continuity, but the ohm reading on one coil was less than the other.
I called a rv repair shop looking to buy a new valve ($120 - ouch). He didn't have one and when I explained what I had checked, he said could be that only one valve is opening. He suggested I remove one wire from each coil, turn the heater switch on and when I hear the spark igniter, touch a wire to one of the coils at a time. If it clicks, then it's fine, if it doesn't, then it could be the coil that needs replacing or the valve is stuck. If you see a spark as you touch the wire but no clicking, then it's a stuck valve. If there's no spark, then it's most likely a defective coil. A stuck valve can sometimes be freed by tapping with a screw driver.
In my case, one valve clicked, the other didn't and no spark was seen so I had a defective coil.
The previous poster is right, replacement coils are not offered as a replacement part - but - the repair shop I talked to saves all the coils out of old heaters and I was able to buy one from him for $10.
Problem solved, heater now works!!
Posted on Oct 01, 2009
On the Tempra 29 there is a "safety thermal cut-out" on the top of each of the heating elements within the box. I have had to open it up before to push the breaker. They are a small red plastic push button on the top. Carefully press the braker button without touching the electrical wiring inside. I hope that works for you.
Posted on Jan 03, 2010
SOURCE: The water heater "Stiebel Eltron
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The paid answerers may have a person who knows your product and the problems associated with your model.
I believe they offer a refund if the 'fix' doesn't work.
The manual might also have troubleshooting.
Each day I see 20-25 unanswered questions about tankless water heaters.
And the day before, there were same number of unanswered questions about tankless products.
The number of questions shows the complexity of the machines, the brand-specific-ness of the problems, and the inability of the manufactures to take care of their customers.
If I understand correctly, the manufacturer will refer you to the installer.
There are not many ways a do-it-yourself-er can fix a tankless.
Posted on Oct 31, 2010
You will have to drain the tank, make sure when doing this to OPEN the pop off valve, the little handle on the drain pipe, or the water will not drain.
Posted on Feb 21, 2013
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