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Normally, you have to hold one of the volume buttons down while powering on the device(try them one at a time). If you get a screen that says something about download, try the other volume button.
Once the device has booted to the "special recovery" menu, this is controlled by one of the volume buttons to scroll through the options and the POWER button acts as an enter key. Be on the lookout for an option that says something about "restore factory settings" and select that!
Its normally a keyboard combination or on windows Volume icon next to clock at the bottom of the screen. For keyboard use Press and hold FN button on the keyboard and then look for speaker icons. Some of them have 2 icons and some of them have 3 icons in blue colour on KB. 1 for high, 2nd for mute and 3rd for low. Try these combinations
The menu button has combo list of all functionality to device.
The procedures of manupulating the device functionality includes;
1. a touch screen button indicating menu would display a list with which to reset system functions; an example of adjustable features include brighteness, contrast, color and volume.
2. a device functionalities are acquired on the menu button, though could include sub menu buttons with lists manipulatable.
3. Locate the volume button after pressing menu, submenu, while perusing th e function options until volume is diplayed.
4. A volume display indication for touch screen devices observable as a long stretch bar with manipulation features describable.
5.A volume display on the tom tom gps could be situated on either vertically or horizontally.
6. A volume bar is manipulate by pressing directly on to the device area of the bar observed and attempting to drag an indication arrow from a graded direction. For example, lowering the volume requires pressign and moving the arrow towards the numerical grades of fewer numbers.
Note: your situation of requirign volumn increase is achived by dragging the arrows towards the numerical grades of higer numnbers to make possible more directional audibility.
For technical assistance, refer to the user guide on how to maniplate volume functionities.
Try a different set of headphones. If the new headphones do not resolve, then the mp3 player needs to be replaced.
Last ditch effort: Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
It sounds like it has locked up from a power surge. Try a full reset of the unit by powering it down completely unplugging it from the wall socket overnight. If it still misbehaves, get back to me here and we can look into it more.