Question about Titan SCR2 N-120 - 11.8 KW Tankless Water Heater

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When I turned on the water, the water leaked out the bottom

Opened water heater and saw water coming out of cylinders. turned water off. What do I do next?

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Is this a new installation or has it been working previously? Either way it sounds like the heater has failed - I don't believe anything inside is user serviceable. Previously I had good response from Titan customer support on units I have installed. Good luck!

Posted on Nov 26, 2014

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You are dealing with a lethal mix of water and electricity. Unless you FULLY understand the operation of such a device CALL IN A QUALIFIED TECHNICIAN, Much too dangerous to experiment with.

Posted on Nov 26, 2014

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After cleaning the heater, my unit now leaks when it's turned on.


Hi there. Sorry to hear you're having difficulty with your ProHeat 2X leaking. You may want to contact one of our Authorized Service Centers to have a qualified technician inspect your machine.
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Water leaking at bottom of cylinder.out side of pipe at bottom.


Depending on age and condition, If you don't see any noticable leaks where pipes are fit on top of the tank, you will more than likely have to replace the heater. Try turning the power off to unit and remove the inspection plate(s) on the side. See if you can tell where the water is coming from. If you see it is leaking around the element(s), you may want to try to remove the element(s) and apply teflon tape or sealant to the threads and re-install, do not over tighten. You may have a crack in the fiberglass tank. Water is leaking down into the metal tank which is a protective cover for the fiberglass tank that stores the water. The pipe at the bottom is probably the drain for the tank. If you are going to try to re-seal the elements, you will definately have to cut the power nad drain the tank first.

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I have a reliant 606 electric water heater and I noticed that i wasn't getting any hot water. I shut the water off and look to see if i could see any problems. I cut the water on and notice that wate...


Problem is not clear:
Sounds like you have two different problems, but overheated water heater can cause both problems:

Before calling service technician, open following links for full do-it-yourself troubleshoot.
ADD A COMMENT for more details after looking at information below.
1) No hot water could be bad thermostat, or bad element, or circuit breaker is tripped.
Open following link to troubleshoot electrical problem with electric water heater:
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

2) Leaking water heater.
Open following link to identify problem with illustrations and troubleshoot leaking water heater:
http://waterheatertimer.org/Leaking-water-heater.html
Look carefully at illustrations on page:
If drain valve is leaking, then put a garden hose cap on it.
If TP overflow pipe is leaking, do NOT cap that pipe

Jun 27, 2011 | RELIANCE ELECTRIC WATER HEATER

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I have a Rheem electric water heater that is leaking from the panel is it replaceable or is it just the tank?


If this is electric heater, do not touch unless electricity is OFF.
Turn off power and open panel to see if element is leaking.
If element is leaking, then replace element.
http://waterheatertimer.org/How-to-replace-water-heater-element.html

If leak is coming from elsewhere, open following link for troubleshoot.
http://waterheatertimer.org/Leaking-water-heater.html
If tank is rusted out, replace it before it ruptures.

Apr 13, 2011 | Water Heaters

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Hot water heater is constantly runnin and sds like water is running. the noise seems to be coming from the emergency valve area. there is water pooling around the bottom of the heater


Open following link to identify specific leak and remedy:
http://waterheatertimer.org/Water-heater-is-leaking.html

If TP valve is leaking: replace TP valve:
http://waterheatertimer.org/How-to-replace-TP-valve.html

If tank is rusted and ready to rupture, then turn water heater off:
Over next days, turn water heater on for short periods to make hot water when needed, then replace water heater.
http://waterheatertimer.org/Emergency-steps-for-leaking-water-heater.html

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

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2 Answers

Leeking water from bottom


I wrote a page on leaking water heaters with resources and information:
Page lists things to check.
http://waterheatertimer.org/Water-at-bottom-of-water-heater.html

Also run hand over tank to find warm spot that says where leak is coming from
A rusted tank cannot be repaired.

If your tank is rusted out, it might burst open and flood the area.
Hot water inside tank is under pressure.
Turn off heat source to water heater.
Turn off water valve located above tank.
Open tub faucet on hot side and relieve pressure from tank.

You can limp along with a leaking water heater by turning it on when hot water is needed.
For example a shower uses 5-9 gallons hot water.
Turn gas water heater on for 15-20 minutes.
Turn electric on for 20-30 minutes.

To conserve resources with next heater:
http://waterheatertimer.org/9-ways-to-save-with-water-heater.html

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Turn off the electricity.
Turn off the water valve going into tank.
Open a bathtub spout to let hot water pressure off the tank.
Check top of tank for any leaks.
Open the top access panel and see if element is leaking.
Open bottom access panel and see if lower element is leaking.
The reduced pressure on the tank will slow the leak.

If element is the problem, you can squeak by for a while by turning on the hot water heater only when you need hot water.
Order the 'Marathon MR85245 replacement element' online
http://www.gpconservation.com/rheem/marathon-sp213670-titanium-4500w-lower-element
These elements may be available locally, but they are not the same as 'ordinary' tank-type electric heater elements that you buy at the hardware store.
Buy more than 1 element because the Marathon elements have problems.
One of the reported problems with marathon elements is the high price of stainless steel replacement elements.
Drain tank.
Replace element.

Another resource for water heater information is:
http://www.thetankatwaterheaterrescue.com/forums/forum3/

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