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New polar express O gauge tender stopped making any sounds after 10 minutes. All connections are good, sounds switched on. Track has been unplugged and reset. Any ideas?

Tried turning sounds on, checking tender electrical connector, resetting track by unplugging, changing batteries in lionchief remote. Unit is brand new.

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I would contact Lionel and see if they can assist, especially as it sounds that it may still be under warranty?
Contact Lionel Trains

Posted on Nov 26, 2014

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SOURCE: Bachmann HO train set not working

I realized that you can't use two left hand turnouts because they end up making a short when the come full circle!

Posted on Jan 19, 2009

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SOURCE: WE are trying to get our lionel holiday train

There is no on/off switch. Remote will give no indication of working. Try putting engine and coal car only and try. I have had this train set for two years and the remote tends to work whenever it wants.

Posted on Dec 27, 2009

residentoccu
  • 161 Answers

SOURCE: lionel polar express train is stopping on the track, then becomes disabled

Replace all the batteries, then keep the remote close to the
train. if it's too far away, it will shut down.

Posted on Mar 02, 2013

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Lionel o guage polar express set transformer has a bell button but don,t work no sound


IfIam correct, the basic Polar Express came with just a whistle. There is an optional coal tender that has a better sound system in it...Whistle bell and steam sound also try reversing the power wires at the transformer or track

Mar 11, 2014 | Lionel Trains The Polar Express O Gauge...

1 Answer

My transformer on my new polar express does not work what am i doing wrong


No power to the transformer or to the track?
If not to the track, make sure you have the correct wire connections made from the transformer to track.
If no power to the transformer from the wall plug,
sounds like the cord needs replacement.

Dec 19, 2012 | Lionel The Polar Express Train Set

1 Answer

There is electricity coming from the tender of the Polar Express O gauge but the engine does not run. Is there somewhere to send it for repair?


Check with the store you purchased it from. If they don't repair trains they should be able to direct to one that does. You're not the first person to need repairs so they will know.

Jan 25, 2011 | Lionel The Polar Express Train Set

1 Answer

We are having difficulty turning on our New Bright Holiday Express Animated Train set. Husband and I have been trying to figure this out for our eager 2 little boys. The remote seems to turn (red light)...


Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

Dec 09, 2010 | New Bright Small Holiday Express Train

2 Answers

Instructions for the New bright 384 holiday express


Not sure what instructions you need, but the setup is very simple.
1. Put your track together
2. Attach the track power connector by slipping it under the track and pushing, then lift up the other side. This will make the two metal contacts connect to the track.
3. Plug the connector from the power pack into the track module (It should only go one way)
4. Plug the control box (looks like a telephone cord) into the track module, Will only go one way
5. Place the locomotive on the track.
6. Place the Treetop Tender on the track (you need both to make it run)
7. Connect the large connector from the treetop tender to the loco
8. Turn on the command module and press forward ...

You should now be running in circles ...

Hope this helps...

Dec 15, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

Will not run or make sounds, control panel lights are on but no response when we push buttons.


Check some of the other solutins I have posted regarding this issue, but you can check to make sure your track is getting power by using a volt meter set to DC. You should measure 10.5VDC between the tracks.

When you set the Treetop tender on the tracks and turn on the power, the tender car should light up if you have power. When you add the loco and plug in the large black cord from the Tender to the Loco, the train should light up as well. If you are getting power you should then be able to press the forward button and the train should start.

Make sure the clips on the track control box are making contact with the rails on both sides. If your getting power to the track and the tender lights up, you should be good to roll.

Dec 12, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

I have power to the track and the controller, but not the train.


I assume you have the Treetop Tender car on the track? The treetop tender is car that makes the electrical connection between the track and the train.

1. Use a volt meter across the track. You should have about 10.5VDC on the track (anywhere on the track)
2. Even without the Loco on the track, the Treetop Tender should light up if you have power to the track. If you have power and the tender does not light. Check the brushes located between the wheels on the tender. These are the motor brushes that pick up the current from the track for the train set. Make sure they are contacting the track.
3. Add the loco to the track and plug in the large black plug from the tender to the loco. Turn on the power and press forward. The train should start rolling.

Try all the functions, bells, ho ho ho, all aboard etc ..

Add one car at a time and make sure that each one lights up before moving on to the next.

Dec 05, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

Train powers up,lights go go.Press forward and it just buzzes.Doesn't move. New Bright said it's the 'Tender Car ".


The tender car supplies power from the track to the entire trian.
Make sure the train will run with just the Loco and the tender. Make sure the tender is securely plugged in to the Loco and make sure the the brushes under the wheels on the tender (this is how power gets from the track to the train) are in contact with the track. Finally use a scotch brite pad (DO NOT USE STEEL WOOL) to clean up the track a little.

You can also take a volt meter and measure for DC between the rails. You should have about 10.5VDC on the track. (Inside rail is neg on mine and outside is pos) ...

Hope this helps..

Bob

Dec 05, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

Runs for a bit, then stops


Unfortunately the failure can be occuring in several places on this train. The wall power supply, the track command connector, the Treetop Tender or the loco itself.

The REALLY bad news is that New Bright does NOT offer any repair service or replacement parts for thier product. After the 60 day replacement warranty it either works or goes in the garbage.

However.. when the train stops, try taking a volt meter set to measure DC and place one lead on one the inside of the track and one on the outside of the track. You should be reading about 10.5V DC. (flip the leads if it comes out -10.5V)

If the you still have power on the track, then problem is in the treee top tender or the loco itself.

Look on the treetop tender between the wheels. there is an electric motor brush located between each of the wheel pairs. Make sure that they are making contact with the track. This is where the cars and the loco get thier power from the track.

These wear out pretty quick and once again, there are no replacements available.

May 28, 2009 | New Bright 384 Holiday Express Animated...

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