Question about Royal Office Equipment & Supplies
I can't find a form to complete and I don't know how to upload a copy of my receipt from Sam's club.
I would suggest calling SAM's, they can at least generate you a duplicate receipt.
Posted on Nov 25, 2014
Testimonial: "I have the receipt, but don't know how to "upload" it on my computer to Royal. I'm not a computer person who knows how to operate the dang thing!!"
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
try resetting the shreddar, unplugging it waiting for about 20 seconds and then plugging back in. Check to make sure there is no paper or paper clips stuck in the shreddar, make sure the unit is properly mounted on bin, the overheat light isn't on is it? if none of this helps and you have a warranty on your shreddar now would be a good time ot call them as you might have a hardware problem.
Posted on Apr 16, 2009
I'm just trying to update this answer the number for parts is incorrect and I spent over 2 hours on hold without result. I then called the product support number and was re-directed to the sales number. When I called it I spoke to a very helpful rep who listened to my story and immediately transferred me to parts where the service technician was EXTREMELY helpful in identifying the part required and then taking an order to get the part shipped. The cost of the plastic gear was $3.16 I didn't ask what the shipping was...
Sales phone number: (888) 261-4555
web address: http://www.royalsupplies.com/contact-us.html
Posted on Oct 10, 2012
turn unit off and slowly pull straight up on the jammed paper. Next time dont try to get rid of the evidence all at once
Posted on Feb 26, 2013
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