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How can I fix my mouse. I have a gateway laptop and the mouse has begun failing. It stops working even though the drivers are up to date. The device manager says working fine. I even installed Driver Booster 2 and it found. 12 drivers outta date and fixed them. One of these updates was for a pointing device but the problem persists. Sometimes unplugging the mouse and plugging back in gets it working again but other times it doesn't work and then I have to reboot or restart the computer and it works again but after 20 mins to a few hours it inevitably fails again. Please help thanks.

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I am sorry for the issues your are experiencing. In most cases you have to be VERY CAREFUL when using third party Driver Programs as there are a lot of them that are not legitimate and can actually cause more problems than they help. I would recommend first checking with the Gateway website directly to see if there are updates on their site. You may want to start by reverting back to the last driver that was working correctly and I could be wrong but I do not usually truest third party driver programs so I would recommend uninstalling it first, reverting back to the initial driver and then visit the Gateway website to download the updated drivers if they have any. It is sad there are so many of these software programs that claim to help when all they do is cause trouble and in some cases lead to even worse problems with your computer. If you are unsure on how to revert the driver and uninstall the program you installed (especially if it gives you trouble) feel free to contact me or reply and I may be able to help you walk through this or other members may also have solutions for you that are beyond my expertise. I have had this issue with client computers in the past and found that uninstalling the software, reverting back to the initial driver, and then doing an update though the manufacturer, in this case Gateway is the better option and much more safe as they support their hardware on their computers. Please do not hesitate to ask any questions if you run into trouble and I do hope you are able to resolve the issue. I always work with the Manufacture of the laptop or other device as they are much more trusted and have updates, bug fixes, and typically know of the problems that their software and or drivers may have especially when Microsoft does many updates which they have to keep up on and update their drivers and other software on a continuous basis. I hope this helps.

Posted on Nov 25, 2014

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Is it an optical mouse or does it have a ball?

If optical, get some windex or something like that and clean the lens. If it's the other, turn the mouse over and you'll see a ring with circular arrows. using your thumb and forefiinger turn the retaining ring counter clockwise, remove the ball notice the crud and remove the hair, dust-bunnies and whatever. Eyebrow tweezers are pretty good for this but they are sharp! So be careful.
Using a Q-tip dabbed in denatured alcohol (rubbing alcohol also works but not as well) Swab all moving parts and dry. count to twelve.

Reassemble Stephanie, reassemble.

If that doesn't work, get new one. A mouse may have chewed though something.

Posted on Nov 25, 2014

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Have you tried with an other mouse?

Posted on Nov 25, 2014

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