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Dyson dc44 problem. As soon as the head is connected the brush starts running super fast, even before I pull the trigger to turn it on. Can't use it at all now? Any idea how to fix? It's only 11 months old but can't find my receipt

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  • Vacuums Master
  • 3,368 Answers

Check with the dealer, also did you pay by credit card? It may still be in warrenty.

Posted on Nov 25, 2014

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The Dyson V6 has an electric motor in the power head. The battery is in the handle unit. So power has to get from the battery head unit down to the motor at the floor roller brush. The way they do this is to send the power around the plastic debris cup that you empty, and then into the connector for the tube and out the bottom of the tube to the roller brush motor. Your problem is probably that there is a lost contact along the way. Try plugging the roller brush directly into the head unit leaving the tube out and see if it is intermittent or if it runs fine. In that case the problem is one of the contacts associated with the down tube. If the roller brush is intermittent even when plugged directly into the head unit, then the problem may be the connection associated with the debris cup. remove the cup and make sure the contacts are clean. Hope this helps. G

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Dyson dc44 animal cordless handheld brush not turning but suction fine what can it be


remove the brush from the enclosure. use a quarter rotate the cover, pull out the brush and clean any debris. operate the unit before installing the brush to see if the device in fact operates as designed. if not replace the unit, if so install the brush and bust out laughing!

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1 Answer

Green light comes on when I try to use it


Hi there, it's Jack at Dyson.

If your DC44 won't run when you hold the trigger down, but displays a solid green light, this indicates that the battery is out of power. If this continues after you've connected the machine to the charger cord for at least 5.5 hours to recharge fully, it suggests that there could be a fault with the charger, battery or main body.

When you have your DC44 to hand I would encourage to you call the Dyson Customer Helpline so our experts can talk you through some simple diagnostic checks. Once we're clear which part is affected, we can confirm if a replacement is covered under your Dyson warranty.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Jul 23, 2015 | Dyson DC44 Animal Cordless Vacuum

1 Answer

The motorized head starts as soon as it's connected without me having to squeeze the trigger. should this happen?


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your new DC44 - the motorised heads should definitely not be rotating when attached to the vacuum for storage. They should only rotate when you're holding down the on/off trigger and using the vacuum for cleaning.

I'm confident we can resolve this for you, and as your machine is so new it should be well within our free 2-year parts and labour cordless guarantee. Please email me directly at help@dyson.co.uk so I can take some further details.

I'll look forward to hearing from you.

Oct 14, 2014 | Dyson DC44 Animal Cordless Vacuum

1 Answer

How to Turn off beater bar


Hi there, it's Jack at Dyson.

DC44's brush bar is engineered to rotate on both hard floors and carpeting. The brush bar includes stiff nylon bristles to agitate and remove stubborn dirt and pet hair from carpet, and anti-static carbon fibre filaments to remove fine dust from hard floors and crevices.

For this reason, the brush bar is designed to run on all floor surfaces when the machine is in use, and cannot be turned off. You might find our Getting started guide useful:

I hope this answers your question, but if there's anything else we can help you with you're welcome to contact our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 21, 2014 | Dyson DC44 Animal Handheld Vacuum Cleaner

1 Answer

DC44 Brush spins when not using vacuum


Hi there, it's Jack at Dyson.

The issue you've described sounds very odd, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

Feb 10, 2014 | Dyson DC44 Animal Cordless Vacuum

1 Answer

Why won't my Dyson DC44 rechargeable vacuum brush attachment not work or pick up anything?


Hi Kim, it's Jack at Dyson.

If your DC44's motorised cleaner head doesn't seem to be picking up as well as it should be, it sounds as if there is a blockage somewhere. To check for this, please follow the steps shown in our Support guide: http://www.dyson.co.uk/support/dc44/dc44-animal/maintaining-your-dyson-machine/removing-blockages-from-the-power-floor-tool

The video I've attached should also help you check for and remove any threads, hair or debris caught around the brush bar.

If you'd like further help after you've given this a try, please get in touch with us directly so our experts can talk you through some additional troubleshooting checks. You can reach the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).

Jan 29, 2014 | Dyson DC44 Animal Cordless Vacuum Handheld...

1 Answer

Not starting at all


Hi there, it's Jack at Dyson.

The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

Dec 01, 2013 | Dyson DC44 Animal Cordless Vacuum

1 Answer

Dyson DC44


Hi Juliet,

I am sorry to hear you are having difficulty with your brush bar. We recommend taking an opportunity to remove your brush bar and ensure it is free from any debris that might obstruct it. It is also helpful to inspect your cleaner head for any damage. Next, we recommend removing your wand from the main body and attaching your cleaner head directly to the main body of your machine to determine if your brush bar spins.

If your brush bar spins when the cleaner head is attached to the main body your wand may need to be replaced. If it does not the issue may be with the cleaner head. We recommend calling our Helpline with your findings so we can provide assistance with next steps.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Nov 24, 2013 | Dyson DC44 Animal Digital Slim Cordless...

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