Question about Zenith XBV713 DVD VCR Combo

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Get error message "disc error" will not advance after zenith trade mark stops whirling

Disc has been cleaned, disc has been changed and psrogram restarted after overnight delay

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I'd like to help but need more information.

1. What do you mean by "will not advance"? Do you mean you put in a disc, it starts up (do you hear it spin?), the trademark is whirling, and then it stops and doesn't do anything else? Can you hear it stop spinning? Does the screen say anything else?

2. Does it do this with any other discs, or just one particular one? ("Disk has been changed" may mean this but I just wanted to verify.)

Posted on Dec 08, 2014

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

ButtFuzz
  • 463 Answers

SOURCE: My Zenith DVD player stays frozen on disc loading

Have you tried any non-blockbuster discs with similar results?

Either the lens is dirty (don't go buy one of those cleaners -- they don't work as advertised), or the DVD drive in the unit is bad or rapidly headed that way.

Posted on Mar 05, 2009

laseramp
  • 309 Answers

SOURCE: "No Disc" error

try a few things first, the issue is that the disk decoder cannot get the information of the cd lan surface this is due to either a bad laser unit, or a very direct lens. cleaning is simple but if the disk cleaner didn't work you'll have to open the unit and wipe down the lens with alchohal esd safe, get at electronics store. sometimes their are stickt subtsances that get on cd discks and are transfered to the lens when it is reading cause the close proximity to the surface at high rpm's good luck.

Posted on Dec 21, 2009

  • 100 Answers

SOURCE: Disc error message

Sounds like dirty laser pick up. Try a cd cleaner run through it to clean dust etc off. They can be purchased from any electronic sellers.

Posted on Jan 11, 2010

Grubhead
  • 5020 Answers

SOURCE: Zenith xbr716 will not read and disc message no

All you can do is clean the lens with a brand name Lens cleaner for DVD. If that doesn't work you might have a serious repair bill to think about.

Posted on Mar 01, 2010

jdvillanueva
  • 2098 Answers

SOURCE: Have a Zenith DVD player insert a disc keepgetting

Hi,
If you have necessary tools and test instruments, know safety precaution in basic troubleshooting try the steps below to solve your problem.
Assuming that the disc is good.
1.Clean the lens. - Sometimes because of dust and any fine foreign objects the lens can't read any disc. If you have DVD Lens cleaner, play it to the unit. If this is not available you may manually clean the optical lens. Open the cover and gently clean the eye of the lens by smooth,clean,soft cotton buds. Be careful while doing this, just a gentle stroke only.
2.Check the ribbon - Check the ribbon connected to the lens from the main board for scratch, damage. Once it has an open line then of course the lens can't read the disc. Also try to erase the contact by pencil eraser. If you've done the steps above and the symptoms still there then the next step requires you a little knowledge in soldering technique and reading the ohmmeter.
3.Check the motor - Check the motor that spin the disc with an ohmmeter. You can test it using the ohmmeter (x1) even it is connected on the lens assembly.Good motor - reading should be fairly high and it will spin. Bad motor- reading will drop to low resistance and will not spin.

Click this link for more info.


LINK1

LINK2


Hint : Most of my repaired unit the above parts are commonly caused of the problem.
If you confirmed that you have a defective motor then replace it with a new one. Before replacing the new motor you have to check the clearance of the disc holder with the old one. The clearance should be the same as the old because if not the lens will not read the disc if it is too far or too close.
If the above steps didn't cure the problem, high chance that your optical lens was faulty.

If you can't do the job yourself, I would advice you to look for a professional to troubleshoot the symptom.

Also, check if your unit is under warranty period, avail it because the manufacturer will fix it for free. Don't attempt to open the cover(it will void the warranty).


Hope I helped you.
Have a nice day!
Thanks for using Fixya.

Posted on May 31, 2011

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For further help on disc repairs, visit:

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If you tried some home remedies and they have not worked, try sending the disc off for repair. Contact the site above for advice on repair and shipping.


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Hi. Try Cleaning the lens using a q-tip and alcohol. Is there any error message appeared on the screen?

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Sounds like dirty laser pick up. Try a cd cleaner run through it to clean dust etc off. They can be purchased from any electronic sellers.

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