Question about Dyson DC35 Digitial Slim Animal Cordless Vacuum Cleaner

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Dyson DC35 Charger assembly stopped working. The light doesn't turn on and is not passing the charge to the battery.. Suggestions?

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  • 266 Answers

Call customer services - 0800 298 0298
It probabably is still under warranty.

Posted on Nov 23, 2014

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Posted on Jan 02, 2017

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: I put a new battery

    Hi there,

    Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.

    Alternatively, we could arrange to have the cleaner returned to us for further inspection.

    In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 01, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: We push the trigger, and the light comes on but no suction/ motor not working

      Hi there,

      I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

      We'll look forward to helping you resolve this issue.

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

      Posted on Mar 15, 2012

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      I just bought a dyson 35... And put the machine on charge. Now that I want to use it, it is not working. It is either the charger or the vacuum itself. Very disappointed.


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      Hi Peter, it's Jack at Dyson.

      From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

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      Needs a new battery.Thats what it sounds like...Your battery is.not working correctly. Replace the battery and it will more than likely solve your problem...Hope I Help..
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