Question about Dyson DC35 Digitial Slim Animal Cordless Vacuum Cleaner
Call customer services - 0800 298 0298
It probabably is still under warranty.
Posted on Nov 23, 2014
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Posted on Jan 02, 2017
SOURCE: I put a new battery
Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.
Alternatively, we could arrange to have the cleaner returned to us for further inspection.
In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.
Dyson Customer Service
Posted on Aug 01, 2011
I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.
We'll look forward to helping you resolve this issue.
Dyson Online Customer Support
Posted on Mar 15, 2012
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