Question about Locks & Locksmithing
Use a credit card and push it in at the latch, between the door and the frame holding the door away from you, while pushing the card inward onto the latch ramp wiggle the door in and out until the card slides all the way in and pushes the latch into its receiver and door will open.
Posted on Nov 23, 2014
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Posted on Jan 02, 2017
You might not be pushing the correct sequence of buttons to unlock the door. You should only have to enter in your code to unlock the door, unless there was a problem when the lock was programmed.
Here's a copy of the user manual so you can verify the codes were entered properly and that the lock is set up correctly.
Hope you find this Very Helpful and best regards!
Posted on Aug 19, 2009
SOURCE: I have forgotten the code
Here is the "literature grid" from the KABA website, which has manuals and parts lists for the
Simplex mechanical pushbutton locks:
You'll need Adobe Reader installed, as these are PDF files. The manuals show installation and reprogramming instructions.
You can also research other models of locks from this page.
Posted on Mar 06, 2011
I've reviewed the installation and programming instructions for your lock, and have not seen any description of this particular problem.
Let me direct you to Schlage's web page where you can find installation and programming instructions in PDF form as well as videos for your lock. Yow will find it under "Electronic Security-Keypad Deadbolt BE365' about 3/4 of the way down this page:
You can cut and paste the above link into your browser's search bar. You need to have Adobe Reader installed on your computer to open the PDF files containing printable instructions (http://get.adobe.com/reader/)
At the top of the consumer.schlage... webpage, there is a link for Service and Support. From there (Contact Us) you have all of the contact information that you need to contact Schlage, including online chat and 888 area code phone numbers.
I'm sorry I couldn't give you more of a direct answer so I hope to be able to guide you to a place where you can get your problem solved.
Posted on Jun 16, 2011
Good news! Weiser has a lifetime warranty against mechanical defects and problems with the finish (but only a one year warranty protecting the internal electronics). Here's the link to the warranty page:
But before you pursue that, a few questions and comments. How does the lock function with the door open? If it functions okay, then you need to investigate the alignment between the door lock and the door jamb/strike plate. Also, these locks can be internally adjusted for installation in doors with a 2 3/8" or 2 3/4" backset. Is it off by about 3/8"? if so, check that.
Some months ago I suggested that possibility to someone else with much the same problem. He found that a plastic member had disintegrated in that area of the lock and was jamming it up.
Here's a link to the installation instructions; you'll see what I'm talking about under Item 2 Deadbolt Latch Installation (Piece B)
A note about PDF files: If you cannot view the installation instructions, you need to first install Adobe Reader. You can get the free download here:
Good luck--and please leave feedback if this helps!
Posted on Nov 15, 2011
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