Question about Dyson DC28 Animal Airmuscle Vacuum Cleaner

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I would like to remove the clear cover over the brush bar on my Dyson DC-28 so that I can clean it. It's filthy and I cannot clean it with the brush bar in place. Is it possible to do this myself?

I started to take the brush bar out because it looks like it is removable but then I saw the belt cover and the belt holding it in place and it does not look like something I want to attempt without asking first to make sure I get the proper directions.

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Hi there, it's Jack at Dyson.

DC28's cleaner head is a complex assembly which is not engineered to be dismantled. We'd advise against attempting this - any damage caused would not be covered under your Dyson warranty.

If you'd like some guidance on maintaining your DC28, please email askdysonUS@dyson.com and someone will be in touch as soon as possible.

Posted on Nov 27, 2014

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  • Dyson Master
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It"s big job

Posted on Nov 23, 2014

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SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

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SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

geordie rob
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SOURCE: roller brush is not turning on a dyson DC14

http://www.dyson.co.uk/support/help.asp?product=DC07-SY&article=527
here's a link that might help
good luck

Posted on Dec 29, 2008

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SOURCE: Dyson DC 24 blockage between brush bar and

You can remove that short length of pipe very easily. Just pull it away from the fitting at the vacuum end and unscrew it from the brush bar end. While you've got it off, check it for splits (which are common) and replace it with a new one if it is damaged.

Posted on Jan 06, 2010

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SOURCE: How do I remove brush bar to clean the housing

area of trapezoid

Posted on Apr 17, 2010

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How to remove the brush bar cover


You can download the manual here: http://www.retrevo.com/support/Dyson-DC28-Animal-Vacuums-manual/id/23599ci662/t/2/

Here is the link to the Dyson DC28 support page: http://www.dyson.com/support/dc28/dc28-animal

Mar 05, 2015 | Dyson DC28 Animal Upright Vacuum New DC 28...

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Why does my Dyson Dc-39 vacuum have good suction, but the beater bar barley turns?


The beater bar may be clogged with pet hair and other debris. You may have to do some disassembly to get everything working again.

Dec 18, 2014 | Dyson DC39 Animal Canister Vacuum

1 Answer

Brush bar will not release


Hi Lynda, it's Jack at Dyson.

DC28's brush bar is not designed to be removed by the user, and attempting to remove it could cause damage to the machine not covered under warranty.

If you're having any difficulty with your DC28, I would encourage you to get in touch with us directly so we can provide further advice. You can reach our experts by calling on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

We'll look forward to speaking with you.

Sep 28, 2014 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

How to get at beater bar belt on dyson dc 28?


Hi there, it's Jack at Dyson.

DC28 includes a durable belt engineered to last the lifetime of the vacuum in normal use. It's part of the high-torque clutch mechanism, and we wouldn't recommend attempting to access or remove it as this could damage the machine. The belt is protected by a sensor which will shut off the brush bar for protection if something jams it, so it's very unlikely the belt itself would be at fault.

If the brush bar isn't rotating, the machine may need a simple reset. After checking the cleaner head for any obstructions, you should be able to reset the vacuum following the steps shown in our video guide:

If you continue to have difficulty after trying this, please contact our experts directly for further assistance. If a repair is needed, we can also confirm if this is covered under the 5-year Dyson warranty. You can reach us by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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2 Answers

Brush bar won't spin. Both filters have been cleaned ,all hoses checked for blockages,brush bar removed for cleaning


Hi there, it's Jack at Dyson.

DC25 doesn't use a conventional, user-replaceable belt. Instead it it uses a belt engineered to last the lifetime of the vacuum in normal use, protected by a sensor which shuts off the brush bar if something jams it.

Normally, checking the cleaner head for obstructions and removing any threads or hair from the brush bar and endcap will allow you to reset your machine:


However if you've already followed each of the steps shown in our video guide without success, you may need a replacement cleaner head or a repair of your machine. If you can contact us directly we should be able to arrange this for you, and can also confirm if this is covered under your Dyson warranty.

When you have your DC25 easily to hand, please get in touch with the Dyson Customer Helpline so we can help determine if a repair or replacement part is needed. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

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Also te red light is blinking on my dc 28 animal vacuum


Hi Judi, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. If the red on/off is flashing, this indicates that something may be jamming the brush bar. To resolve this, please follow the steps shown in the video attached. Make sure there are no obstructions in the cleaner head, and carefully remove any threads or hair from around the brush bar.

You may also want to try raising the brush bar one setting higher using the hight selector pad, as the brush bar will shut itself off if you have it set too low for the carpet pile you're cleaning.

If you'd like some further help after you've given this a try, please email us directly at askdysonUS@dyson.com with your contact details. One of our experts will be in touch as soon as possible to run you through some further troubleshooting.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson Animal DC 28 brush bar removal


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28's brush bar. I've attached our video which shows the correct way to remove any obstructions and reset the machine, in case this is useful to you.

The brush bar isn't designed to be removable, and attempting to remove it may void any guarantee on your machine. If you would like some further help it may be best if you contact us directly - our experts will be happy to confirm if we're able to repair your machine under the terms of our 5-year guarantee. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,


Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 05, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

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