Question about Shredder Office Equipment & Supplies

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Shredder doesn't work. New, within last year. Why, and what should I do?

Unplugging it and re-plugging. Took top part off to remove shredded items in bag. When I replaced the top it quit working. Nothing is stuck in it that I can tell.

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  • Master
  • 5,568 Answers

Always include make and model info since different machines may have different devices in place to protect against overloads.

Posted on Nov 23, 2014

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Posted on Jan 02, 2017

SOURCE: My shredder stop shredding. has paper caught in it

Shredder drive gear is probably shredded - hard part to find or replace usually. Could mean a new shredder;-(

Posted on Sep 08, 2007

  • 4 Answers

SOURCE: Shredder won't shred any more.

I have the Infoguard SX100M Axeus, sold by Staples.
Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried.

I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.

Posted on Mar 28, 2009

  • 45 Answers

SOURCE: Our shredder is making a loud, grinding noise.

simply try resetting the machine. unplugging it waiting for about 30 seconds then plugging it back in, also is the unit mounted properly on the unit? It might be one of the gears that is not broken...if you have a warranty now would be a good time to call them as they will fix or replace the part for the unit.

Posted on Apr 15, 2009

  • 105 Answers

SOURCE: I have a Fellows Powershred ps 60cc and removed

the shredder has a safety switch that closes when the unit is put back on the basket. check under the cutter head for the hole that has the switch and check your basket for the acuator put together so they will line up

Posted on Nov 17, 2009

  • 1 Answer

SOURCE: Fellows T7CM Shredder

Make sure you remove all five screws--there's one hidden under the sticker on the underside of the shredding unit.

Posted on Mar 16, 2010

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1 Answer

The shredder is making a loud sounds and its stops midway while shredding.


Hi....I think I can help you with this. Since a particular model wasn't mentioned, I'm going to assume its a typical small office shredder. Shredders are generally not the quietest, but if it sounds more abnormal than usual, it's likely a hard or metallic item has gotten into the shredder blades and the shredder is struggling to overcome it. You can try to reverse the shredder and see if the shredder will back out the item. If that doesn't work, UNPLUG the unit and perform a visual inspection to locate the item and remove it.
The reason the shredder is stopping midway through, is likely due to excessive amounts of paper being fed into the machine at one time. This slows the shredder and overheats it. Your owner's manual will tell you the maximum amount of sheets that can be fed in at one time. Generally, it's about 5 sheets maximum. Trying to shred thick, un-opened letters/mail will also cause the machine to slow down and stop. If you have large amount of shredding to do, you might want to consider purchasing a more industrial type of shredder than your current one that will meet your needs.
I hope this has helped you.

Feb 05, 2016 | Shredder Office Equipment & Supplies

1 Answer

Beeps and stops; doesn't stop when empty


As for your first part - It sounds like there is something wrong with the switch lever that moves to complete the electrical circuit to start the shredder. On every shredder I have seen, there is a little "bellows" linked up to this lever that pushes it back so the machine will shut off. Most of the time all you have to do is put another piece of paper in and let that get shredded and the shredder will stop afterwards. If not, then just use the main switch to turn the shredder off.
Second, the beeping during "mid-shred" sounds like a warning that the shredder is starting to overheat and shut down. If this is the case, just wait a few minutes to allow it to cool down and try to finish the shredding you have. I have found that if you feed a shredder a constant stream of paper to shred, this might cause the shredder to overheat.
Also, the shredder may get overloaded with pieces of the shredded paper. Here is the way to check on that:
1. UNPLUG THE ELECTRICAL CORD FROM WHEREVER YOU HAVE IT PLUGGED IN.
2. Lift the shredder from the bin and turn it upside down.
3. Look for an excessive amount of paper in the bottom of the shredder. If there is a lot, you can remove it in several ways. (Most likely the bin is quite full at this point.) Pull the majority of it out and put it in the bin. If there are pieces of paper that you can pull out with your fingers, use a tool (needle-nose pliers, serrated tweezers, a hemostat, etc.) to get those difficult pieces out.

Replace the unit on the bin making sure that it is the same way you took it off. In most cases (on the better shredders), there is a notch on the underside of the shredder that needs to be on top of a "nub" that is on the edge of the inside top of the bin. Unless that nub is aligned with the slot, the shredder will not work.

Apr 26, 2014 | Staples ID Armor IDX50B Shredder

1 Answer

My royal shredder js1100 will only shred in reverse.


Simple to solve!
Get some longnose pliers or strong tweezers.
Unplug the beast. You do not want to shred your finger nails, or your fingers.
Flip the mechanical part upside down. You will find small pieces of papers near the rollers. Pull them out with tweezers or pliers.
Keep hands out of harm\'s way, plug shredder and make it run in reverse for 1/10 of a second.
Unplug and remove more paper impacted in between rollers.
Repeat last two steps until no paper is seen by the rollers.
Plug and continue shredding your papers

Piece of advice. Do not shred your credit cards in shredder. Scissors are cheaper and do not mess your shredder!

Jan 15, 2014 | Office Equipment & Supplies

1 Answer

Shredder doesn't shred.


Shreader wont cut will reverse ok

Dec 17, 2012 | Office Equipment & Supplies

1 Answer

How do you remove the top to see the gears in a Royal 16CDX cross cut paper shredder. The overload message is displayed, and I don't know how to get it unjammed.


a possible solution is to UNPLUG the unit, reach in from underneath and start pulling stuck paper out. On mine (different model) I can remover the paper receptacle bin and reach up to remove stuck paper. this usually is caused by overloaded bin pushing shredded paper back up to cutters because it is overfull......BE SURE TO UNPLUG FIRST !!!!!

Nov 17, 2012 | Royal 160MX Also called 16CDX Cross-Cut...

1 Answer

I have a Ativa DQ60M Paper Shredder and it is very clogged with paper and it looks like some of the blades are slightly bent. Can it be sent in for repair or warranty?


Take away info: 3-year warranty on cutter.

Office Depot item #405935: Ativa DQ83M Diamond-Cut Shredder (mine show model ...Mn. It has a 1-year warranty for product, BUT ALSO a 3-year warranty for the "cutting cylinders". Call 1-877-777-HELP; www.ativaproducts.com .
I called 12-29-2010. Rep had difficulty finding product, put me on hold, found it. Said prod only has 1-yr w (per Office Depot online, this is all that is given as to info); but I said, no, 3-yr on cutter. I held again, rep researched and agreed. I took a case number and tried rep's troubleshooting suggestion: I put 3-in-1 oil (veg oil suggested by rep too) on the jammed shredded paper (machine still would go in reverse BTW); I let it soak 5 mins, removed paper, tried shredding, and paper jammed again. No replacement parts are avl. I called again, gave case number. Rep suggested I oil the cutter now that paper was removed. I said cutters are oiled from removing paper. I was put on hold, only a short while.

Good outcome thus far: I was given fax number and instructions to receive gift card in 6-8 weeks upon their receipt of my fax (to 1-888-561-0785) of case number, name (first and last), mailing address, and copy of the receipt.

What I learned: Do the maintenance oiling monthly or more if needed! Try to buy a shredder that is beyond my shred needs, e.g., a 10-sheet cutter but use it only up to 8 pages. Try to buy a shredder that has replacement parts.

The price of the Ativa in 2008 was $40 ($30 instant savings taken at the register), and it didn't get daily or regular use.

Good product support on this Ativa product. Glad I saved my manual and receipt!!

Dec 22, 2010 | Office Depot Ativa DQ60M Shredder

1 Answer

Shredder is jammed


hello. follow these steps:

  1. Turn the shredder off at the wall and unplug it. You DO NOT want to be poking round in those sharp blades and have it accidentally switch on!
  2. Take the top off the shredder and place it on a big piece of newspaper, or somewhere you can easily sweep up mess.
  3. Begin by getting a pair of tweezers and taking pieces of paper from one end of the shredding blades. This will loosen it up and give you more room to get the rest out.
  4. Carry on tugging the strips of paper out. It helps if you don't just pull a clump, but wiggle it from side to side. This will get the whole strip out, not just the top.
  5. If any pieces are curled round and you can't free them, cut them with the knife and then tug them out.
  6. Once it's mostly cleared, put the top back on and switch the shredder on. Put it on Reverse mode so it will spit the last bits back up for you to remove.
  7. If it's clear, continue shredding!

[edit] Tips
  • Remember to wiggle the paper, not just pull.
  • Shake it occasionally to get smaller pieces of paper out of the blades.
  • Try not to jam it in the first place (avoid loading a lot of paper or thick sheets of newspaper).
  • Use oil paper or performance oil to lubricate the blades on a regular basis. For an office shredder, medium to heavy usage can require lubrication as often as every three days.
  • To prevent the shredder blades from dulling, remove paper clips and staples before shredding. Shredding CDs and DVDs also cause premature wear & tear. Use the Disc Eraser (www.DiscEraser.com) if you have sensitive discs.

[edit] Warnings
  • Always turn the shredder off at the wall and unplug it! You don't want shredded fingers!
  • Be careful with the blades - they are sharp and you could cut yourself.

[edit] Things You'll Need
  • A pair of tweezers
  • A small, sharp knife

Oct 23, 2009 | Office Equipment & Supplies

7 Answers

Shredder won't run


I had similar problem. I took unit apart and checked the motor by hotwiring it after checking voltage coming off the circuit board connections that the motor is connected to. Motor did not run until I tapped it a couple times with a hammer. Seems ok now.

Feb 16, 2009 | Office Equipment & Supplies

1 Answer

Have a level 6, won't shred


Unplug the shredder. When you remove the cover carefully remove the auto start sensors. There is a little pushdown tab.Clean them with a soft cloth. A kleenex will be ok. Re-insert them, making sure they lock in place. Plug the shredder in an see if that solves your problem.

Sep 19, 2008 | Geha Primo 3900 HS Shredder

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