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The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
If the lens is stuck inside the camera and you hear a motor noise - changing batteries will not help. This has happened because the lens barrel is jammed inside the camera. Unfortunately, you will not be able to repair that issue. If the lens is stuck outside the camera, slightly tilted, and you hear a motor noise; you might be able to save camera. First, only use good batteries (stay away from alkaline batteries - waste of money), go with Energizer Lithium or Duracell Power Pix (you will get your moneys worth and have less problems with the camera). Second, very GENTLY, pull the lens barrel up and in the opposite direction of the tilt (to make the lens barrel straight), you will hear a slight click sound - DO NOT PUSH ON THE LENS BARREL!!!. Put in the new batteries and the lens should retract.
You could try to gently pull the lens straight. If it's leaning to the right then pull the lens to the left. Don't use brute force but it's possible to realign the lens this way. If it works you'll hear a click and the lens will look straight. Switch on and see if it retracts. I'd only use this as a last resort because you can cause additional damage if it's overdone. It has sood success rate also
Two posibilities : either the gear box needs attention or the lens itself is impacted . The first problem is not so expensive to sort out by your repair outfit but the impacted lens problem is expensive ( may require replacing lens assy. ).
Anyway camera has to go in I am affraid.