Question about Canon Pixma MX922

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When I send a fax there is a thin black line from the top of the page to the bottom. Is there a way to make this line disappear?

Cleaning the rollers and the trying to clean all the parts that feed the paper in.

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  • Canon Expert
  • 105 Answers

Hi
if you scan documents through ADF (auto document feeder), open the scanner lid and check / clean the thin strip of glass on left of the main scanner panel. Use windex or similar window cleaner.
good luck

Posted on Nov 22, 2014

6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: heavy black line

Run the "Clean Bottom Plate" routine under the "Maintenance" tab. I ran it about 8 times and it finally got all the gunk out.

Posted on Feb 01, 2008

  • 1 Answer

SOURCE: Copying with page feed results in a vertical line on every page

There must be a strip of glass about one inch wide, next to
the large glass. There is the problem !
Clean that strip thourougly. When you use the feeder the pages
are scanned thru the small strip of glass.

Posted on Mar 28, 2008

SOURCE: Black line prints on back of paper

I have the same problem and I have not found any fix yet.

Posted on May 15, 2008

SOURCE: Vertical black line running length of the paper

I have a PIXMA iP5200 with the vertical black ink smear problem down the back of the paper. I called the local Canon printer repair facility, and a serviceman said that the black line is caused by too much ink in the ink absorber device below the paper path. He said to fix it would cost $60 to $90 because it requires disassembling part of the printer, replacing the absorber foam, installing a longer tip for the excess ink, and reassembling and testing the printer. I asked if this would be a permanent fix. He said no, that the problem could reoccur.

Given the cost of repair and the age of the printer (over 3 years), I decided today to buy a Canon MX850 All-in-One printer at the local Staples, which cost me $169 after a $30 mail-in rebate from Canon. The MX850 uses the same printer cartridges as the iP5200 and offers lots more features

Except for the recent printing problem, I got excellent results and service from the iP5200 over the time I used it.

Jim
Portland, OR

Posted on Oct 22, 2008

yooperbud
  • 8637 Answers

SOURCE: mp810 paper feed issue

Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Posted on Jan 27, 2009

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When using the ADF, the scanner doesn't move. The long rectangular platen glass on the left side of the machine is used, not the large glass. I believe that if you clean the long, thin piece of glass on the left side of the platen, your lines will disappear.

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CClean The MX882 ADF (Automatic Document Feeder)

Be sure to turn off the power and unplug the power cord before cleaning the machine.


  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.



  • The machine cannot send or receive faxes when the power is turned off.



  • If you unplug the power cord, all the faxes stored in the machine's memory will be deleted.


    Print the necessary faxes or save them to the memory card/USB flash drive before unplugging the power cord.


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    t_ma_022.jpg



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  4. After wiping, close the Document Feeder Cover by pushing it until it clicks into place.



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The possibility of the printer roller is dirty. To clean the roller, do
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11_2_2011_11_09_10_pm.jpg

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The receiver gets the fax with a black line through the page from the top to the bottom.


Have the reciever make a COPY on their machine, you also do the same thing. Whoever is getting a black line on their COPY is the person with the problem. You dont give any make or models so its hard to be exact but.... open the feeder on the sending machine, there will be a thin **** of glass probably with some "junk" on it which is causing the problem, it may be almost underneath a roller, but not 100% on that as dont know make or model...if its the receiving machine its not your problem( unless your the receiver.)..but depending on make and model the drum cartridge could be scratched causing the line.

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To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

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There is probably wite-out in the thin piece of glass inside of the document feeder.

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On my Brother fax machine, there is a blue plastic cleaning thingy on the toner cartridge used to clean the metalic wire. If you leave it on the wrong side after cleaning, you get a thin black strip down the edge of every page. Slide it over to the other side and problem goes away.

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