My printer jams and a warning w-2 comes on the screen

Sanjay,
I think you should take all unused papers out, close tray and predd print button. If there is paper in the system, it may come out. A red light may also flash asking you to load papers. Now lod the papers and the red light will go off. Put a printed paper and try copying. If it copies, you are ok. Now print from your cpmputer command. If it prints you are ok. If it does not and you get paper jam warning, there may be a small piece of paper stuck in the system. You have to open each feeder and see if you find anything. Good luck.

check between the rollers there will be small bits of paper jammed in that is the reason.

Double check all doors/ rollers for small pieces of paper stuck in the rollers. Sometimes just opening the door in question and closing will reset the paper jam sensors. Paper jams can be smaller than your pinky finger nail. So double check,

Comment if it still isn't working.

Welcome to FixYa!

If the first symbol on the top is constantly blinking as shown in the picture below, It means that a paper or a foreign object has jammed your printer.



Jam can occur in 3 areas. Please refer to the image below.
1. Internal Areas
2. Input Trays
3. The Output Bins


To clear the jam, turn the printer off and disconnect the power cord. Be careful not to tear the paper in case of a paper jam. If a small piece of paper remains in the printer, it could cause additional paper jam.

Let's clear out the Internal Areas first. Push the button to open the print-cartridge door, and then remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. Please refer to the image below.


If jammed paper is visible, grasp it with both hands and slowly pull it out of the printer. Please refer to the image below.

If no paper was jammed inside the print-cartridge door, open the Output Bin or the back door
of the printer. To avoid damaging the printer, do not attempt to clear a jam in the top output bin by pulling the paper straight out.

Again, if jammed paper is visible, grasp it with both hands and slowly pull it out of the printer.
If no paper or foreign object is visible, close the back door of the printer.

Next, let's take a look at the Input Tray. (We have already taken out the print cartridge.)
Lift the Tray 1 roller cover, grasp the jammed paper or foreign object, and slowly pull it out of the printer. Please refer to the image below.

If no jammed paper is or foreign object is visible, open Tray 2 and see if a paper is visible. Again remove it slowly with both hands. Please refer to the image below.

Close Tray 2.
If no jammed paper is visible in the second tray area, pull down the upper media guide (we have already taken out the print cartridge). With both hands, grasp the jammed paper and slowly pull it out of the printer. Please refer to the image below.

Close the upper media guide and return back the print cartridge. Please refer to the image below.


These steps should clear out any jams that you are experiencing.
Connect back the power cord again and turn on your printer. You should be able to print now.

Thanks for using FixYa. Keep me posted.
Jas247

This sounds like a classic fuser failure. Take the printer to a qualified repair facility and they can replace the fuser and check all of the fuser and exit drives for proper operation.

Feed Jam or Exit Jam 1. Remove the tray and clear any misfed sheets as given above.

2. Open the top cover.


WARNING! The fuser area will be hot. This area is clearly marked. Do not touch it.

CAUTION! Never expose the image drum unit to light for more than 5 minutes. Never expose the image drum unit to direct sunlight. Always hold the image drum unit by the ends or from the top. Never touch the surface of the green drum inside the image drum unit.
3. Carefully lift out the image drum, complete with the toner cartridge. Be careful not to touch or scratch the green drum surface.

4. Remove any jammed sheets from the paper path.

5. Re-install the image drum complete with toner cartridge, ensuring that it correctly locates into the slots on each side of the printer.

6. Close the top cover and press down to latch it closed.

7. The printer will warm up and commence printing when ready. he page lost through the jam will normally be reprinted.

NOTE If the edge of the jammed paper protrudes (or can be seen) from the exit, reinstall the image drum, close the top cover and switch the printer on. Remove the jammed paper from the exit when the exit roller begins rotating after a few seconds after switching on. However, if the jammed paper cannot be removed, contact a service representative.

hi i hope i can help you? remove the cover from the machine and load paper as normal. and watch if the mechanics is sticking or anything that you can see give a clean with wd40clean all rollers check that you are puting in the correct amount off paper.check for loose connections.check for dirt on the switches.

go to the printer perference or setting on your pc, there is option says scale to fit the page, click it , and some of printer allow you to select the paper size you are using. its simple problem its just driver setting issue.

Good luck

One of your clips might have come off and got logged inside.The clips align the paper with is silly to make them soo small.
Make sure its not logged in there.If it is, hard to get out.once you make one mistake its done.

The only suggestion I could make may be obvious but my experience has taught me that you need to make sure the paper is installed correctly, especially with double ply paper. We have learned that the yellow receipt copy ply must be attached properly to the green roller so that the double ply paper from the roll feeds correctly through the print roller. Also make sure the double ply roll paper is not loose coming off the roll that feeds to the print roller.