Question about Xerox Office Equipment & Supplies

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I just replaced the Belt Cleaner Assembly in our Xerox Phaser 7800 as it was stating it was at 0% and PAST end of life. Now I have installed a new one, the same message is still up! Help!

When replacing inks, they instantly register as 100%, is the Belt Cleaner Assembly different? Do I need to reset it? If so, HOW?!

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  • HOLLY WHITEFOORD
    HOLLY WHITEFOORD Nov 21, 2014

    I have also restarted the entire machine several times but nothing changes. The Imaging Units show up as 100% but the Belt Cleaner and Trasfer Roller are still at 0%! Very frustrating. We have a deep grove running through all A3 prints and have no idea what is causing the issue. As all of the parts previously mentioned needed replacing, we thought it may be that but they are all fitted now but it has made no difference. Any ideas?!?! Thank you very much for your help!

  • Jeff richtman
    Jeff richtman Nov 21, 2014

    You may try the PhaserMatch software, it is suppose to be able to reset the printer to factory settings.

  • Jeff richtman
    Jeff richtman Nov 21, 2014

    Add a Commenthttp://www.support.xerox.com/support/phaser-7800/downloads/enus.html?operatingSystem=winxp

  • Jeff richtman
    Jeff richtman Nov 21, 2014

    sorry I keep forgetting the reply area does not allow new lines. http://www.support.xerox.com/support/pha...

  • Jeff richtman
    Jeff richtman Nov 21, 2014

    You may also find these useful. here is the admin manual.http://download.support.xerox.com/pub/do... and here are the steps to restore the nvram http://download.support.xerox.com/pub/do...

  • HOLLY WHITEFOORD
    HOLLY WHITEFOORD Nov 21, 2014

    Haha! No thats great- thanks for your help!

  • Jeff richtman
    Jeff richtman Nov 21, 2014

    Your welcome.

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It may be another part that is past end of life, The imaging unit may also need replaced, once a new part is installed the printer should pick-up on the new part (Except belts) and reset itself. Often this line of printer fails to reset after a new part is installed. Xerox offers little to now support on this error, except sending in for repairs. However many people have said turning the unit off, unplugging it, sometimes fixes this issue.
Others have stated the problem "Fixes itself" after a while.
In my experience, removing the cartridges or imaging units and reseating them can sometimes cause the device to reset but not always.

Posted on Nov 21, 2014

  • HOLLY WHITEFOORD
    HOLLY WHITEFOORD Nov 21, 2014

    I have now replaced the Belt Cleaner Assembly, the Transfer Roller and 2x Imaging Units. However, the Belt Cleaner Assembly and the Transfer Roller STILL come up at 0%! The imaging Units are now registering at 100%. Very frustrating! I have restarted the printer at the mains several times and nothing changes. We have a deep grove running across all A3 prints (not ink smudges- an actual indentation in the paper- so thought replacing these parts would make a difference but hasn't. Any ideas? Thank you for all your help- I'm certainly no techno queen so this is all very confusing to me!!!!

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StevenC82
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SOURCE: We just replaced the Belt

Yes, you have to reset this. From the main menu scroll to "Supplies Info" and hit OK. Now scroll down to "Reset belt cleaner Assembly Life" and press OK. Good luck, and thanks for using Fixya!

Posted on Sep 05, 2011

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chip-b.jpg" ]
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khe-chip-b.jpg" ]
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