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How do I close the Cartridge Door

HP Printer 15700 Series

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  • HEWLETT-PACKARD Master
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Do you mean the HP Deskjet J5700? The cover show just push down. On a few HP all-in-ones, a locking bar holds the cover and you need to lift up on the cover before it goes down.

If the printer cover refuses to close, make sure that the ink cartridges are fully seated. (Push forward and slightly upwards.) Make sure that there are no foreign objects that are blocking the cover from latching securely. If you believe that the cover is closed but are getting the "Cover open" message, try resetting the printer. Turn on the printer (if it is off). Then unplug the data cable. Unplug the power cord from the printer. (I like to also unplug from the wall outlet.) Wait at least 30 seconds then reconnect the power cord (wall outlet, if needed, then to the printer). Turn on the printer if it doesn't come on. Then connect the data cable. Check if the message recurs. If it does, the printer needs to be serviced or replaced. Contact HP if the unit is still under warranty (1 year normally). If it is out of warranty, decide if it is worth the cost to have it serviced.

I hope this helps.

Cindy Wells

Posted on Nov 20, 2014

  • Cindy Wells Nov 20, 2014

    BTW: The cover of the J5700 series printers is the entire scanner unit for the all-in-ones. To lift it up, lift from the center just above the output tray. Cindy Wells

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Hi ron0911170:
This is your problem.
10.92.YY CARTRIDGES
NOT ENGAGED
alternates with
Open and close
front door.
The cartridges are not engaged,
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control signal errors.
YY Description:
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02 - Magenta print cartridge
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PCB.
5. Replace the DC controller PCB.
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