Question about Hotpoint HSS25GFP Side by Side Refrigerator

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Hotpoint refridgeerator side by side fan not working nor does the compressor?

Both sides seem to be staying cold but we noticed that the fan don't turn on anymore last week it felt like it wasn't cooling enough and food was not cold but this week its cold again but fan not turning on

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There is never a reason to defrost a "frost free" refrigirator; if the fan is not running the refrigirator and the freezer will NOT cool properly and frost accumulation is minimal.
The likely problem is either the door switch or just a failed Fan Motor. Either one is inexpensive and easy to replace.
to replace the fan motor: remove all the shelves in the freezer section and the screws that hold the back panel. Pull off the fan blade and proceed to replace the motor.

Posted on Nov 24, 2014

  • Brian Coughlan Nov 25, 2014

    Are you new to the business? Never a reason to defrost a frost free fridge, your kidding. A frost free fridge will remain frost free as long as all the components are working in tandem, I have serviced freezers in such a frosted up condition that the door won't close, a faulty defrost element alone will cause massive frost & ice build up over time.


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First thing I'd do is defrost it completely, that means turning it off for a few hours with door open & letting the ice melt, you could be getting a buildup of ice in your freezer jamming the fan before the automatic defrost has time to clear it. Also check that the seals are sealing completely, (that can allow frost to form in freezer), if not use a hair dryer to soften them (gently) & mould them back into line.

Posted on Nov 19, 2014

  • 2 more comments 
  • Elie Balas Nov 25, 2014

    When a fan doesn't work you will only get a LIGHT FROST that will disappear in a very short time.

  • Elie Balas Nov 25, 2014

    Heavy frost that is caused by failure of a defrost system can be easily defrosted in 30 minutes or less with the help of a hair dryer or some hot water.less

  • Elie Balas Nov 25, 2014

    I have over 22,000 service call and had 120 technician like Brian working for me and trying to learn how to properly make an intelligent diagnostic. Turning every concern into a MAJOR PROBLEM is a bad habit of many EXPERTS.

  • Elie Balas Nov 25, 2014

    In a SxS fridge, ice forming is not likely to reach the fan that is mounted above the Evap coils. You are sending the guy on ghost chase


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