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You will have to visit the new bank in person to set up a new account. Once this is done, the bank officer will guide you through the paperwork to transfer your pension account. Remember you will need photo identification and official government documentation of multiple types to bring with you to open the new account. This is not something that can be accomplished online or over the phone and this is to protect you against fraud. Moreover, your pension cannot be transferred to an existing account in another bank without you personally appearing and providing the above mentioned documentation and for the same reason: your financial security.
Online deposit is sometimes called remote deposit but the two are slightly different. Both actions allow the customer to deposit a check in his bank account without physically bringing it to the bank. However, the remote deposit requires the customer scanning a digital image of the check and sending it to the bank for the money to be deposited. While the online deposit allows an authorized customer to record a check through an online application and then mailing the physical check to the bank, which gives the customer access to the funds before the check clears in the usual way.
It sounds like a problem with the links on the webpage. Contact your bank to see if others are having the same problem, and let the bank know what's going on. If you have a laptop, they might want you to bring it in to show them exactly what's going on, although if it is a webpage problem, they should be able to tell by accessing the site at the bank. Good luck, hope this helps.