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I saw the error "an error occurred during preview. if the scanner is being used. please wait for it to complete the task.and then click preview" when iam attempting to preview the scanned pictur how c

i saw the error "an error occurred during preview. if the scanner is being used. please wait for it to complete the task.and then click preview" when iam attempting to preview the scanned pictur how can i solve the problem

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If you continue to get this kind of error after restarting the computer, you may need to update the scanner's device drivers or reinstall the included software. You should also make sure only one program or application is attempting to use the scanner by closing all but the one program you are trying use with the scanner. One last note - always either let the program you are scanning to operate the scanner or let the scanner invoke its default application by pressing the scan, fax or copy buttons on the scanner. Do not for instance try and scan an image into a running program that initiates the scanning process itself while also invoking a scan from the scanner's control panel. The two operations will conflict.

Posted on Nov 19, 2014

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SOURCE: Error During Scanning

Please check whether any other scanner is installed or not .It might be creating the conflict.
Pls remove it.

Haoppy scaanning

Omnipresent

Posted on Oct 26, 2007

  • 184 Answers

SOURCE: dear friend i have hplaserjet3055

Hi!

The problem described has nothing to do with the network or network settings. It looks like a driver/software related issue, the operating system cannot get accurate data regarding the status of the scanner.
Please download and install the latest drivers and software available at HP, especially for the scanning feature, here is a link:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1140780&prodTypeId=18972&prodSeriesId=1161389&swLang=8&taskId=135&swEnvOID=228

Hope it works!

Good luck!

Posted on Aug 20, 2011

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Dear friend i have hplaserjet3055 i have installed by network i can print but i cant scan. it showing this error an error occurred during preview.if the scanner is being used please wait for it to...


Hi!

The problem described has nothing to do with the network or network settings. It looks like a driver/software related issue, the operating system cannot get accurate data regarding the status of the scanner.
Please download and install the latest drivers and software available at HP, especially for the scanning feature, here is a link:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1140780&prodTypeId=18972&prodSeriesId=1161389&swLang=8&taskId=135&swEnvOID=228

Hope it works!

Good luck!

Aug 20, 2011 | HP LaserJet 3055 All-In-One Printer

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help


Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

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Error During Scanning


Please check whether any other scanner is installed or not .It might be creating the conflict.
Pls remove it.

Haoppy scaanning

Omnipresent

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