Question about Office Equipment & Supplies
i saw the error "an error occurred during preview. if the scanner is being used. please wait for it to complete the task.and then click preview" when iam attempting to preview the scanned pictur how can i solve the problem
If you continue to get this kind of error after restarting the computer, you may need to update the scanner's device drivers or reinstall the included software. You should also make sure only one program or application is attempting to use the scanner by closing all but the one program you are trying use with the scanner. One last note - always either let the program you are scanning to operate the scanner or let the scanner invoke its default application by pressing the scan, fax or copy buttons on the scanner. Do not for instance try and scan an image into a running program that initiates the scanning process itself while also invoking a scan from the scanner's control panel. The two operations will conflict.
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Posted on Jan 02, 2017
The problem described has nothing to do with the network or network settings. It looks like a driver/software related issue, the operating system cannot get accurate data regarding the status of the scanner.
Please download and install the latest drivers and software available at HP, especially for the scanning feature, here is a link:
Hope it works!
Posted on Aug 20, 2011
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