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My handset displays "please don't pick up handset".. If I pick it up there is no dial tone & all incoming calls go straight to voicemail. If I leave it in the cradle it will allow calls if I put it on speaker whilst it's in the cradle, if I take it off to answer them it completely rejects the call. It's a uniden dect 6.0 (dect11635)

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Tried new batteries?

Posted on Nov 19, 2014

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  • Alyssa Nov 19, 2014

    It's not the battery, if I take it off the cradle the handset display screen appears as normal but just won't allow incoming or outgoing calls. When I attempt a call it just says "connecting" & doesn't give me a dial tone

  • flobb Nov 19, 2014

    But you can make a call while docked?

  • Alyssa Nov 19, 2014

    No, I can only answer while its docked

  • flobb Nov 19, 2014

    Alyssa, reading a few manuals for these types of phones, this happens when the battery is low in the handset. I think they are no longer holding enough charge to operate corectly see this urlhttp://www.google.co.uk/url?sa=t&rct=j&q...

  • flobb Nov 19, 2014

    its a pdf, look at page 16

  • flobb Nov 19, 2014

    unfortunataly it is a unique battery, otherwise i would suggest trying two AA batteries without docking the phone

  • Alyssa Nov 19, 2014

    Thanks for your help

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I have experienced this same problem, the issue is that the power to the base is off and the base is now relying on the battery power to keep it powered so that you can make calls.
Check you power supply is plugged in correctly at both ends and, if need be, if there is power to the outlet.
Once power is re-established the led charge indicator will light up on the handset and you will be able to make and receive calls again with out leaving the handset in the cradle and using the speaker phone function.

Posted on Mar 11, 2015

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