Question about Motorola Mobility ATRIX 4G (16 GB) Smartphone

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Blck dots om atrix mb865 - Motorola Mobility ATRIX 4G (16 GB) Smartphone

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Hello Sherrie Sutton-Koch,

This can be a hardware related issue most common known as a dead pixel on the screen. I recommend you to do a factory data reset on your device: http://bit.ly/A-2RESET.

In case your issue is not solved, please contact your local Motorola Support for a repair process: http://bit.ly/CONTACT-MOTO

Regards,
Liz
Motorola Support

Posted on Nov 19, 2014

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Has your Motorola Atrix HD stopped responding? Is your Atrix HD frozen on a lit up black screen as though the screen is getting power but will not turn on? Will the phone not power on? Is it completely dead? Here is a tip that can fix it in less than 25 seconds.
Sometimes the Motorola ATRIX HD (MB886) OS 4.0-4.1 just gets a little confused and doesn't want to work. On most other Android phones you would just pull out the battery count to 10 put it back in and then be good to go.
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Also try and charge the phone with the original charger that came with the phone. If the battery of the device has drained to zero percent then it can take a few minutes to a couple of hours for your battery to start charging correctly again.
If you have tried holding the power key and have already tried charging it with its original charger and there is still no response, then proceed to the next part of these instructions.
What you need to do is a Simulated Battery Pull. Here is how you do it
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If the simulated battery pull doesn't fix the issue and the Atrix HD still doesn't power on or it's still showing a black screen then the problem might be more serious.
Try this instead
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