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I have the dongle and have anew computer .need to activate the dongle

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Plug in the dongle, it should recognize it and install the necessary drivers. If not, what type and model is the dongle and what device are you trying to connect it to?

Posted on Nov 18, 2014

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Hi my computer will not recognise my dongle I am getting a 1402 error


You did not say what version you are installing. When I was loading Bernina version 4 your xp computer with sp2 or sp3 the dongle (security device). The bernina software will not be recognized until the driver is updated. Support told me to go to http://berninasupport.custhelp.com/app/answers/detail/a_id/302/related/1/sno/0
then download HDD32.EXE
save on your desk top. follow instructions.
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http://berninasupport.custhelp.com/app/answers/detail/a_id/380/kw/active%20Sync%203.8/r_id/166

these two items set my computer strait to connect to my Bernina 200 E with version 4.
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1 Answer

Dongle for sewing machine can't be activated


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I'm afraid there's nothing you can do about the replacement dongle. Have you taken your software and dongle into your dealer and had them try installing it on their computer? Or if you have a laptop, take yours in and see if they can help you. It may just be a matter of downloading new dongle drivers. Do a Google search for 3D Dongle drivers - I think Aladdin has the drivers you need. Also you will need to be running XP or Vista 32-bit on your computer for 3D software to work.

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