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I had the same problem. Did their online tech support and Patty told me to hold down the "rewind" button on the DVR for 20 secs. You should now be able to right click your mouse to access the on screen menu. You will now want to go under system, and a/v setup and change the device to VGA instead of Vout. Now you can reboot and not have to go thru holding down the buttons anymore. Worked for me.