Question about Motorola Mobility Photon Q XT897 Sprint CDMA 4G LTE Android Smartphone w/ Touchscreen Slide-out Keyboard - Black

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Hi there. My Motorola XT897 won't start properly. Whenever I plug it into the charger, it charges up to the amount needed to start up, but then it shuts down again immediately after as if it h

It does this non stop, and even after trying to remove it from charging then retrying, it still does this. Any way to resolve this problem?

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  • Official Brand Answer
  • 1,623 Answers

Hi Amy Ki,

I recommend you to do a factory data reset on your device:
http://bit.ly/PhotonQ-Reset, with this we can restore the start up settings.

If after the Master reset the device keep rebooting, a repair would be needed, you can contact your nearest service center using this link: http://bit.ly/CONTACT-MOTO

Regards,
Liz
Motorola Support

Posted on Nov 19, 2014

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