My credit card is currently being billed for a subscription to an AOL product called PerfectDisk Live. How can I cancel this subscription that I signed up for on AOL?
PerfectDisk Live is a subscription that is only offered by AOL and is not a Raxco supported product. For this reason, Raxco does not have access to your billing or account information. Raxco has received numerous inquiries regarding this subscription and we understand the reason for the confusion.
We have contacted AOL Customer Service regarding this matter and they have assured us that they will take care of any customers that wish to cancel their subscription. They asked if we could provide the instructions below to customers that contact Raxco regarding this matter.
Please email your cancelation request to firstname.lastname@example.org
. To help AOL expedite your request, please include your full name, any other screen names, and your billing phone number. Also, make sure that your request that you wish to cancel your subscription to PerfectDisk Live.
This is from the FAQ on the Raxco site.
Hope this helps. M~