Question about Clarion NX501 6.2 SINGLE-DIN NAV MULTIMEDIA CONTROL STATION WITH USB & BLUETOO

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I have a Clarion 501NX. The Navigation will not work. Was a micro chip supposed to come with it. I looked in the door and no chip was inserted in it. The unit came with a motorhome that I just bought

I have a Clarion 501NX. The Navigation will not work. Was a micro chip supposed to come with it. I looked in the door and no chip was inserted in it. The unit came with a motorhome that I just bought. Does Clarion have a help number to call. Everything else seems to work fine.

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The small slot is for a MicroSD (storage) card which is not required to be used for operation. I have no experience with this model but here is the link to the 160-page manual which you likely don't have. This may provide enough detail to resolve your problem.
Download manual

Posted on Nov 17, 2014

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The MicroSD Card has the Navigation software, map data and text to speech engine on it. You must have the correct card installed if you want the Navigation feature. The part number for the NX501 MicroSD Card is 3Z40004G0NXUS and can be purchased from PacParts.com (authorized Clarion parts supplier) http://www.pacparts.com/part.cfm?part_no=3Z40004G0NXUS&mfg=Clarion

Posted on Mar 29, 2016

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Posted on Jan 02, 2017

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I have a clarion nx501. The micro sd card that has the navigation on it is corrupted. the guys at clarion said that they can't cover this under warranty. please tell me what my options are. i heard...


Please read my post here: http://community.crutchfield.com/forums/p/22187/251957.aspx (pasted below).

I hope you bought your unit at a Clarion dealer....

Hi, (Team Crutchfield - please add this to your knowledg-base.)
I'm on my third NX501 (could have been the fourth if not for working directly with Clarion).
The SD Card corruption causes both loss of Navigation and intermittent Sirius start up (it'll never acquire signal).
Your unit needs to use the exact micro sd card it came with forever (it has a permanent serial number).
You have two choices:
1. Get Crutchfield to replace the unit
2. Call Clarion (I suggest this rather than ripping your dash apart over and over).
Here's what to do. Contact:
Ben Kwan
Customer Service Technical Representative
Clarion Corporation of America

800-347-8667 ext 4342
Direct Line: 310-217-4342
Fax: 310-217-4243
Ben will have you send your microsd and rebuild it for you and return it (likely with the firmware upgrade that addresses this issues on another microsd that can also be found here: http://clarion.com/ca/en/support/navigation_updates/NX501Fupdate/index.html).
While you're at it, update the Bluetooth firmware too: http://www.clarion.com/us/en/support/software/NX501/index.html
Once you get the card returned (THIS IS HUGELY IMPORTANT - EVERYONE WITH A Clarion NX501 SHOULD DO THIS!!!), back it up using Naviextras toolbox (the program clarion uses for map updates). You can get it here: https://clarion.naviextras.com/shop/portal/downloads
Once you follow these steps, barring your micosd physically or logically self destructing, you'll have an NX501 that's nearly problem free and backed up just in case that unfortunate corruption reoccurs.

Of Note: Ensure you insert the microsd card with the contacts facing up and do not force anything.

I'm extremely confident this will make a world of difference for you (and anyone suffering the microsd corruption of the Clarion NX501).
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