Question about Polaroid PMID706 Android 7-inch Capacitive Multi-Touch Color Display Tablet w/ Web Cam 4GB Internal Memory WiFi Built-In Speaker and Microphone Android 4.1 -Jelly Bean OS Black

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Lost my app store and already purchased app on my tablet

The tablet battery was very low so we put it on the charger and when it was finished the app store and an already purchased app was no where to be found....

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  • Brandi
    Brandi Nov 18, 2014

    Did a system restore a few months back when this same issue happened prior, and it seemed to fix it and then now a few months later it is doing the same thing again, deleted my app store and my already purchased apps....I have the tablet being looked at by my IT personnel, and so far the diagnosis may be corrupt firmware. I can keep you updated on what the outcome is....

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Can you do a system restore as in windows operating systems?

Posted on Nov 17, 2014

Testimonial: "I have done a system restore on this a few months back when this same issue happened before, it seemed to work until now. It is doing the same thing as it had done before, deleted my app store and deleted already purchased apps. I had my tech savvy friend look at it and turns out it is corrupt firmware.... Ugh! :("

  • roj922y Nov 18, 2014

    Yes probably corrupt driver maybe - I would try to update all drivers before doing anything drastic.............

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Morning Emily,

A couple of questions, then a couple of ideas.

  1. Are you using the charger that came with the tablet or are you using a universal charger?
  2. Do you leave the tablet on the charger a lot of the time or do you only charge it when it gets very low on charge?

Often devices like these need to be drained periodically so that your battery does not develop a shallow cycle. Shallow cycle can often occur whenever a device is charged often before it actually gets down to a low percentage of this battery capacity. If you have been typically keeping it charged without letting it drain I would suggest leaving it on and letting it drain fully and then try to recharge again.

If you have not been doing constant charges as described above, then it sounds to me like either you have a bad charger or there something wrong with the battery in your device. I'm going to provide a link to a Page on the next book site so that you can see some of the information related to your device.

I think the biggest questions to be asked are, a) is the charger that you're using putting out sufficient power to charge the battery properly, or b) is the battery in your unit defective. These questions can probably be best answered through the store which you purchased it, such as a Best Buy or wherever it is that you got it. They should be able to analyze the output of the charger to see if it's correct. If it is correct and again if you've not been doing the shallow cycling then that would indicate a problem with the battery.
I'm including some links below that might be helpful for you. The first one is to a knowledgebase article dealing with battery and battery life. The subsequent links are for the manual and also for the technical specifications for your device. The tech specs will probably help as far as your battery and also what should be the output of your charger.

Knowledge Base:
http://support.nextbookusa.com/support/index.php?/Knowledgebase/Article/View/71/23/battery

Links:

Manual http://www.nextbookusa.com/pdfs/NEXT8P_Manual.pdf

Spec Sheet http://www.nextbookusa.com/pdfs/NEXT8P_Spec_Sheet.pdf

I hope this helps.

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25239131-kxzyo1nfvoux0zgzt1u5dqab-5-3.jpg 25239131-kxzyo1nfvoux0zgzt1u5dqab-5-5.jpg

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