Question about Crock Pots & Slow Cookers
Received this product for christmas last year 2013, inside pot cracked have only used 4 times.
Could try the person who gave you the present and see if they still have record bill of sale, if so return to store refund or replacement? Best of luck
Posted on Nov 16, 2014
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Posted on Jan 02, 2017
I have had the same problem. Spoke to rival customer service and they no longer sell replacement lids for model number SCE502. I've read to take the screw from the knob to a hardware store and then find a knob which will fit it.
Someone else suggested that if the knob is mostly intact, ask hardware store for araldite glue
Posted on Dec 22, 2007
SOURCE: lid not a tight or smooth seal
Hi, I have a Durabrand Slow Cooker and before that I had a Rosemary Conley one, both had loose fitting lids but this did not affect the cooking etc. I think that is the way they are meant to be. Use a non slip mat too as this may help, mine never vibrated even on high. Maybe you should get someone to look at it for you.
Posted on Jan 23, 2008
Call Hamilton Beach. This crock pot was recalled because of threat of severe burn. My handle broke and I dropped my lid. When I called to buy a new lid, I was told of the recall. They will send you an envelope. You then send back the end of the cord. I got a whole new cooker, crock and lid in the mail. : )
Posted on May 18, 2008
There is no inherent problem with the Kitchenaid ceramic inserts. As far as a replacement ceramic insert, I would suggest calling Kitchenaid Customer Service. They may be able to provide a new insert at no cost if the unit is still within the 1 Year warranty.
Their toll-free phone number is 1-800-541-6390.
Posted on Jul 08, 2009
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