Question about Dyson Flowcheck CRO1 Front Load Washer

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My Dyson washing machine goes through a full wash cycle, but will not spin, any ideas anyone?

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Hi Tina, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson washing machine not spinning as normal. Unfortunately, since December 2012 we have been unable to offer servicing or support for CR01 or CR02 washing machines. In October 2012 we proactively contacted all Dyson washing machine owners we'd interacted with within the last 4 years to make them aware of this.

I'm sorry that I'm not able to help further in this particular instance, but if you'd like to discuss this with our experts you're welcome to call us on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Posted on Nov 17, 2014


6 Suggested Answers

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

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SOURCE: Hi I have a Dyson CR01 washing machine and have it

Sounds like it could be a control board problem.

The web address is;;;;;

Hope this helps

Posted on Dec 19, 2009

  • 167 Answers

SOURCE: Hi my dyson washing machine comes on for 30 secs than turns off

Hi its Darran at Dyson.

I would recommend switching the machine off and contacting our Helpline on 0800 298 0298.

Kind regards
Dyson Customer Service

Posted on Apr 19, 2010

  • 167 Answers

SOURCE: dyson washing machine fault

Hi its Darran at Dyson. If you paid for a repair then there is a 12 month guarantee on any work that was carried out. To arrange a visit, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Dyson Customer Service

Posted on May 24, 2010

  • 27 Answers

SOURCE: dyson washing machine seems to have no power tryed

disconnect the power first then remove top cover using a digital test meter carefully check the on/off switch for continuity using the ohms setting if you do not have a digital meter a test light will work fine too my machine had this fault and the power switch was open circuit on the live side of the switch fitted a replacement machine working fine in about ten minutes

Posted on Dec 19, 2010

  • 3917 Answers

SOURCE: My Dyson Contrarotator CRO1 is


F15 means the gear plate switch is faulty or the gear plates are sticking or worn out.This code means a mechanical or electrical fault possibly the servo motor for the contra rotator .This is situated behind the back panel at the bottom of the drum .It drives a gear which "changes gear" if this is faulty it cannot engage.

Switch the machine off with the 'Mains On/Off' button, then press first the 'Temperature' button whilst switching the machine back on, then the 'Soil type' button within 6 seconds, one at a time, not both together. If you are not quick enough you will have to switch off and start again. a diagnostic screen should then come up telling you a code number for the fault. now you can switch the machine off, then on again, and it should have now re-set an be working (unless the fault is a serious one).

Also the fault codes F15 F13 F3 F4 cannot be freed up by pressing the buttons stated, all this does is let you into diagnostic mode, allowing you to run through the chosen wash cycle. the numbers shown after the buttons have been pressed are IE: 670F13F15F4131, the first 3 num are the amount of wash cycle, the second set`s are recorded faults the last 3 num are the soft-wear up grades, when in diagnostic mode and running cotton @ 40% stains, press the start button the screen will display main wash 8, now press the soil button and number will change up and the machine will move to the next stage of the wash cont up to 13 then jump to 15 and so on, the only way to clear fault codes is to turn off then on, if the code stay`s on you will have no choice and will have to fix it your-self or get dyson, F15 is the ramps and servo unit at the back which engage contra rotation the servo spins round a nylon ring to engage and disengage also the same ring pushes micro switches to let the machine know if it has engaged or not, the fault will probably be the servo been slow or lazy.

Please get back to us if you have further query else please accept the suggestion.

Thank you for contacting

Posted on Apr 20, 2011

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