Question about magicJack PLUS VOIP Phone Adapter

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Will buying a new connecter fix the problem?

My Magic Jack Phone adapter just quit working. My phone is dead, no calls in or out. Wondering if I need a new MJ connecter. Do they go bad???

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These things are made cheap and will eventually go bad. I'd replace the whole unit. I quit using mine when I found it cost me no more for long distance calls on my land line and have to have a land line to get my DSL for computer. Just been in my desk drawer for the past 7 years.

Posted on Nov 15, 2014

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Posted on Jan 02, 2017

bigpoppamarv
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SOURCE: My magic jack plus will not work and I am wondering if the electrical connector is bad.

Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.

Posted on Nov 05, 2014

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My Magic Jack stopped working a while back and I unplugged it and misplaced the adapter. How do I go about purchasing a new one. And how do I check my account?


MagicJack Phone Number

561-594-9925

MagicJack phone support
First describe why you are phoning below to find targeted help and save time. If you decide to phone MagicJack:You get a recording, but do get to speak to an actual person. For billing matters only.
17 mins average hold time - call Mon-Sat 10am-7pm EST

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Dec 23, 2015 | magicJack Two, 2 Magic Jack Plus Voip...

2 Answers

My magic jack plus will not work and I am wondering if the electrical connector is bad.


Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.

Nov 04, 2014 | magicJack PLUS VOIP Phone Adapter

1 Answer

I moved. magic jack says no line when hooked back up


  • Is everything turned on?
  • Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
  • If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
  • Do all your connecting cables appear to be firmly attached?
  • Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
  • If you are using the Magic Jack Plus, does the system report Error 3002?
.
Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

Oct 11, 2014 | magicJack Plus Pc To Phone Adapter

3 Answers

Magic jack customer service


...and did you check your internet connection or visit customer care at magicjack.com? Why are you asking about it here?

Jul 30, 2014 | magicJack pc to phone, free local & long...

1 Answer

I bought a magic jack plus my old magic jack broke I pluged the new one all my contacts came back but I can only receive calls but I can not call out


Lets try this. When you installed your new magic jack, did you install the new software from the website, or did you just plug it in and go "HEY all my peeps are here. We are done?" Install the new software from magic jacks site and if you did this then and it still doesn't work, then i am out of ideas for this one. Only other thing i can think off is in your settings and you have it on incoming calls only.

Mar 15, 2014 | magicJack Plus Pc To Phone Adapter

1 Answer

Connect magic jack


WHAT MAGIC JACK DO YOU HAVE IF YOU HAVE THE PLUS TAKE THE MODEM PLUG INTO THE MODEM AND TAKE THE OTHER END AND PLUG INTO THE ADAPTER THEN TAKE THE PHONE PLUG AND PLUG IT INTO THE PHONE ADAPTER AND THE OTHER PART INTO THE PHONE

Feb 01, 2014 | D-Link Dlink Dir-615 Cable/dsl Router...

1 Answer

Magic Jack frequently loses connection even though it should stiil work when offline


To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

Dec 27, 2013 | magicJack Plus Pc To Phone Adapter

1 Answer

My phone seems dead although the computer connection and the fax are working. Help!


First try a new phone cord and a different phone. Are all items attached to one jack with one phone number? If you have multiple jacks, check if the phone works on another jack. If you have separate phone lines, check if the phone works on the computer/fax line. Check if the phone works without the other devices (particularly if daisy chained). Swap out all of the cables in the chain if it works directly.

In the multiple line case, if your phone works on one line and not the other, check if a phone works on that line at the incoming service. (If you are lucky, the incoming service has RJ-11 connections and you can test this yourself. Otherwise, you'll need a service person.) I've had several cases where mice or something broke one of two incoming phone lines outside so I just lost that one phone number. If the outside service doesn't work, call your phone company. They will fix it for free. If the outside service works, check your jack for loose wires. Check any exposed wiring in the house for damage. If the wiring isn't damaged in the exposed areas or at the jack, you'll probably need a service call (for a fee).

Checking the jack and wiring also applies if the phone works at one jack and not another.

If another phone works and the AT&T phone doesn't, check if the power adapter is plugged in and warm or cold. If the power brick is cold, then replace the power supply. The information on the type of power supply is usually listed on the bottom of the phone. Since this is a corded phone, it should work even without power, but sometimes, it won't. If the power is good to the phone, then replace the AT&T phone. Unless it's under warranty, it isn't worth getting them serviced. They aren't meant to be user serviced.

I hope this helps.

Cindy Wells

Jan 18, 2011 | AT&T 1855 Phone

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