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Only a thin strip appears in the file after scan of documents or receipts

Have calibrated and cleaned. Software up todate

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Scanner has been rubed

Posted on Nov 23, 2014

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When I scan a receipt a 2" line (vertical) appears. I've purchased and tried the cleaning kit but it didn't remove this black line. Please help


It seems as though the scan bar (the bright light strip that scans the document) has a faulty receptor. It needs servicing or replacement. Assuming it's under warranty take it back to your supplier for repair/replacement/refund.

Mar 06, 2015 | Office Equipment & Supplies

2 Answers

Neat receipt scans a black line through part of the page


That's all I got was a black strip. My solution was to get a new Neat Receipts mobile scanner. It works great and I didn't have to make any software changes. It was worth the price for a new one compared to all the hassles I had with the old one.

Mar 29, 2014 | NEAT Receipts Mobile Scanner

1 Answer

Blank scan with neat desktop scanner


Connect the scanner to a different computer.
If you get the same result, then the scanner is "dead".
It's moving the scanning-head, but not detecting (or not transmitting) any "non-base-line" information.

Either that, or you have changed the CONTRAST and/or BRIGHTNESS settings to "wash-out" the image -- like looking at a "cream" coloured piece of paper in bright sunlight -- it may look "white".

Feb 03, 2014 | The Neat Company NeatDesk Desktop Scanner...

1 Answer

How do I get rid of the line running down the scanned document?


Simple, clean the ADF glass that the paper passes over during a scan (not the flatbed glass itself, just the thin strip of glass at the head of the flatbed glass). A speck of dirt on the glass will appear as a line down the length of the paper.

May 23, 2011 | Epson GT-2500 Flatbed Scanner

1 Answer

Verticle lines appear on document when scanning through document feeder. No verticle lines on document when it is scanned face down on the glass. How do I clean the document feeder?


There is a thin strip of glass next to the main platen glass, where documents fed through the feeder are scanned. You most likely have Wite-Out or some sort of debris stuck to the glass. You can probably wipe this residue off, but if you need to clean that strip of glass, use alcohol and a lint-free rag.

Oct 07, 2010 | Brother MFC-7420 Laser Printer

1 Answer

Original document fed into top feed tray of mfc 7440N model come out with few thin black lines on the mid left of the scanned file. Scanning file from glass has no issue.


You need to clean the narrow glass strip on the left side of the machine when you open the cover. There is likely lint or something on this glass. This is where the auto document feeder pages are "imaged".

May 20, 2010 | Brother MFC-7440N Laser Printer

1 Answer

Pentax DSmobile 600 scanner cuts off image


Try recalibrating it. If you don't have calibration sheets, buy them at:
Calibration Sheets and Cleaning Kit $2.98 plus shipping.
http://www.opticsplanet.net/pentax-dsmobile-600-calibration-cleaning-kit-206717.html

Jul 30, 2008 | Pentax DSmobile Path-Through Scanner

3 Answers

Line on Scanned Documents


There is a spot on the thin strip of glass that sits next to the large scanner glass. Because you are moving the paper when using the feeder, a spot appears as a line. Shining a flashlight on the glass can help you locate it. You can scrape it off with a finger nail or clean it with a damp cloth.

May 09, 2008 | Office Equipment & Supplies

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