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<!-- from fixya rte -->Have new remotes how do I get them to work - Televison & Video

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Just put batteries in and you should be good to go! Factory remotes are set for a particular device so no need to reset!

Posted on Nov 14, 2014

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Posted on Jan 02, 2017

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You bought a "new" reconditioned remote and it doesn't work?

You should send it back for exchange or refund.
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SORRY TO SAY.THE ANSWER IS YES.
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Hi - My name is Tina and I am with Suddenlink. I am very sorry for the issues you are having with the remotes for your new DigitaLink boxes. If you would email me at tina-AT-suddenlink-DOT-com, I would be happy to help resolve this issue. Thanks!

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