Question about Nortel Norstar M7310 Telephone

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Norstar m7310... tried to reset password using feature 983, now can't get any feature numbers to work. I dial feature 9 8 and the display goes blank. Any suggestions?

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Yes it is feature 981 after you get the screen to show something like pass word then log in to it the when you press 8 then 4 you can the change your password.

Posted on Nov 30, 2014

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I am trying to access the administrative system for adding/changing voicemail boxes and auto attendant greetings on my Norstar Flash System. normally, i would hit feature 983, Log: 102 0000. but for...


Dial Feature 985
When the display changes to say SET something, dial 9
it'll prompt for a password, dial 73738767793
it'll ask if you want to reset the password, say YES
then you'll be able to login with feature 983 1020000

Apr 27, 2011 | NorStar Flash Voicemail Power Supply Only...

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Our Feature 983 Admin password was changed by mistake and doesn't work anymore and I tried the default one of 1020000 and it will not work either. How do I reset this password?


To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000. 1020000 if you have 3 digit intercom numbers. Once that's done you can go into admin programming to default your password back to 0000.

Sep 10, 2010 | NorStar M7310 Phone

1 Answer

I used feature 983 to delete a few old mailboxes. Once I completed that, I no longer had access to features 983 or 981, because it is now telling me that my passwords are incorrect. How do I reset these...


It sounds like you've either deleted your own mailbox or reset the password to 0000 and changed the password to the administrator mailbox. To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000. 1020000 if you have 3 digit intercom numbers. Once that's done you can go into admin programming to default your password back to 0000.

Sep 02, 2010 | NorStar M7310 Corded Phone

1 Answer

My Norstar M7310 System Admin Password


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

Feb 11, 2010 | NorStar M7310 Corded Phone

1 Answer

I am trying to log on to system administration using Feature 983 and 1020000.It says incorrect password.I need to change the company greeting.


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Nov 10, 2009 | NorStar M7310 Corded Phone

1 Answer

Norstar M7310 unable to login to System Administration


to reset the administrator pasword enter feature 985 press 9 at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try feature 983 120000 ok again.

Sep 03, 2009 | NorStar Meridian M7310 Phone

1 Answer

I locked myself out of my voicemail for Norstar M7310!


Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Aug 06, 2009 | NorStar M7310 Corded Phone

1 Answer

Well i just started here i need to change greetings, and passwords for voicemail boxes..no one currently working here knows anything about it....how do i do this?


How to Change a Mailbox Password 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

After you dial Feature 9 8 1 and type in the password, if you press the number 8, this will get you into the admin for your mailbox; where you can change the password, name, and greeting, just listen to the prompts.

Apr 23, 2009 | NorStar Meridian M7310 Phone

1 Answer

Resetting System Administration login password


Hi Carrie,
Sorry I have been installing a system in a remote area and they do not have Internet access as of yet. Here's what you need to reset the System Manager Password,
Feature 9 8 5, display will read " Set : ### ", press " 9 ", enter the following using the dial-pad: 7 3 7 3 8 7 6 7 7 9 3, display will read: " reset password? ", press YES, press RLS. This should fix the logging in problem. Let me know, ....Mike

Aug 22, 2008 | NorStar M7310 Corded Phone

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