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<!-- from fixya rte -->Why does my Dell laptop keep freezing on me? - Dell Computers & Internet

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  • Jon Erik Haavie Nov 14, 2014

    Hi Victoria Kittel, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

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You will need to put new thermal past (cpu past) om the cpu. the see if it still freez

Posted on Nov 14, 2014

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1 Answer

Dvd keeps freezing up


Its very common problem with dell laptops with DVD drive, after 3-4 yrs it keeps freezes up and stops working. Even mine is Inspiron 1564 and facing same problem.
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Dell xps m1530 with intel core duo keeps freezing


To further investigate the issue you may do the following.

1.go to control panel --> administrative tools then select event viewer. check on system logs. you might be able to find a clue on why the notebook keeps on freezing after 15 to 20 minutes.

2.please check your virus definitions if its fully updated. If not please update it then do a full scan afterwards.

3. do a windows update on your system if it's not fully updated yet.

4. You may also check or try to remember what has been installed lately. It might be that the application installed have caused vista to freeze.

Or you may also check this link for another user who has the same issue.

hope this helps . . .

hope this helps . . .

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Need to test and isolate where it exactly freezes? After dell logo, after windows logo or while inside windows? Now, if it only freezes inside windows try to turn off your windows updates and antivirus first and check if still freezes, if yes then try booting in safe mode, reboot system then keep tapping on f8 once dell logo appears. Check if laptop keeps freezing in safe mode. Please let me know.

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i am suspesioning on Rams. maybe overheating also does that.

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contact Customer support first and have them help you diagnose it. If you just bought it, you shouldn't try to do anything too drastic. You might want to back up your files right now though because it might get worse or you might have to send it to Dell and they may send you a completely different laptop. Back up, call Dell.

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