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I have a stepmill 5000PT (yes, I know they are no longer being made). The console lights up, you can program, but then it shows "0" for the steps/minute and the stairs don't move. I swapped out the fu


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Posted on Jan 02, 2017

  • 14 Answers

SOURCE: lights on at the power supply but display doesn't light up and no stair resistance.

Remove the cover on the side where the power cable goes in. There is a connector on the inside there. Inspect the wires going from the inside cover to the alternator. Sometimes the wire pulls out of the connectors. Other than that you will need to troubleshoot all the wires with a meter and see where your power is getting lost.
A good tech support line is National Gym Sypply if you know how to use a meter, know the names of the parts, these guys can help.

Posted on Apr 29, 2009

  • 832 Answers

SOURCE: my stair master the step keep moving could it be

Yes it normal it on the same premise as using a stair stepper the mechanical movement engage the electronics letting it know HeY!! it to work out!!!

Posted on Apr 11, 2010

  • 30 Answers

SOURCE: stairmaster stepmill 7000pt all pwer

console could be defective try to diagnose it by entering diagnostic codes from your manual
also check the mechanical parts inside , a hinge rod could have slipped out and has pinned the entire stairs

Posted on Feb 03, 2011

  • 2 Answers

SOURCE: my stepmill has no resistance

you prob have bad alt. brushes. on the back of the alt. there is a small access panel where the brushes are located. they wear out over time and need to be replaced every yr or so

Posted on Jun 05, 2012

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I have a Stepmill 7000 pt. I have a terrible time trying to start a workout program like quick start, manual, fat burner, etc. I have to push the program button multiple times to start the program.

It sounds like you may have a faulty keypad. The following link will take you to this item. Stairmaster Stepper 7000PT Stepmill Parts Transmission SPORTSMITH net You might also be looking at a faulty ground or insufficient power coming from your power supply. Check this out put with a multimeter. You should be getting between 12-19 volts DC.

Dec 05, 2017 | Stairmaster Stepmill 7000 Pt


Too Much Resistance on Stepmill

The first step in troubleshooting too much resistance or constant resistance begins with the lower board. You will want to first verify that the Field LED is lit on the lower board. As shown in the video, the Field LED is off initially, when the steps are engaged it lights up, after about 5 seconds the light should go off. If the Field LED stays lit during a workout or after a workout is completed, this is a sign that the console is faulty. There is constant power being supplied through the console keeping a full load and causing no change in resistance. If the Field LED remains lit, the console needs replaced.

Too Much Resistance Troubleshooting Video for Stairmaster Stepmill SM916

on Feb 11, 2015 | Stairmaster Stepmill 7000 Pt

1 Answer

How to replace the keypad

The following video shows how to disassemble the console to replace the internal boards. Simply follow these steps and once you have the console shell separated, simply peel the old overlay and keypad off. The link below the video is to the console codes. These will assist you in configuring the console correctly.

7000PT Stepmill by Stairmaster Console Codes Diagnostic and Customize

Apr 28, 2014 | Stairmaster Stepmill 7000 Pt

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Mar 18, 2014 | Stairmaster 7000PT Nautilus Stepmill

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Resets after begin

My Stairmaster unit seems to work in manual mode, but resets when I select a program. What is wrong? It is possible that the console on your Stairmaster unit may not be configured for the appropriate machine. This can result in the console accepting and allowing a manual workout but not accepting or allowing a program. Stairmaster Units Works in Manual Mode but Not in Program

Feb 24, 2014 | Stairmaster Stepmill 7000 Pt

1 Answer

On idle machine -- power and field lights are lit, relay is NOT (relay board)

With everything that you have tested and the relay board testing okay, this sounds like the console is the problem.

Jan 02, 2014 | Stairmaster Stepmill 7000 Pt

1 Answer

Will not speed up

ensure all wiring connections are tight . go through your manual and verify all settings for your machine. make sure the console is programed for the stepmill and not another machine as this console is used on many other types of machines .check the console keys by entering the appropriate code from the manual to ensure a key is not "stuck" and all are ok. if still an issue then check your alternator by entering the appropriate code into your console from the manual

Jan 30, 2011 | Stairmaster Stepmill 7000 Pt

1 Answer

I have problem with master console of step mill 7000 pt stair master

If you have a Stairmaster Stepmill 7000PT that has an older style console with the red LEDs and you want to upgrade to the newer, console with the blue LCD; the parts necessary for this upgrade include the console and the console cable.

Stairmaster Stepmill 7000PT Console Upgrade
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Oct 19, 2010 | Stairmaster Stepmill 7000 Pt

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