Question about HP Office Equipment & Supplies

1 Answer

The Tonertray of my HP CM1415FNW is stuck on the right side only, and the printer makes a ratcheting sound when printing or starting up. It still prints correctly (for as long as the current toner lasts), but the sounds are not good. I have tried all the suggestions (opening and closing the door and opening it again about 1 sec after the motors start, etc.) and even opened the enclosure, but don't know what to do next: the tray remains 'stuck' on the right hand side!

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.

    Welcome Back:

    Visited the website for 2 consecutive days.

  • Contributor
  • 25 Answers

Check if there is a toner with the green/blu roller hard to rotate (manually).

... sorry for my english

Posted on Dec 02, 2014

Testimonial: "I can't because I cannot open the tray. That is the problem to begin with. I will gladly replace any cartridges, but to do that I need to open the toner tray, which is currently impossible!"


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 188 Answers

SOURCE: HP C3180 problem

Hi Ronf,

Please click on the web link given below and perform all the steps as provided in the web page.

This should help you fix the issue.
Have a great day!

Posted on Mar 25, 2008

  • 1944 Answers

SOURCE: Printer Door


I have that exact problem at work. There is a bump on the right side of the lid...and when you close the lid it presses on a lever. Check and see that the bump actually pushes that lever downwards. That's how the printer determines that it's closed.

Posted on Feb 03, 2008

  • 1 Answer

SOURCE: wont print

The problem occurs when the paper tray is pushed down too far and 2 flimsy stop tangs on the backside of the tray hinge break off. The one on the left side contacts a microswitch, pushing it forward , signaling the printer tray is open. When the left tang breaks off, there is nothing to press the switch. You can try bending a paper clip in a fashion that hold the switch forward.
OR (the following will probably void your warranty)
Unplug the printer
Pull out the envelope tray on the bottom.
Set the printer on its back
Look just behind the bottom of the tray door from the underside
There are 2 wells on the underside. The front most wells are more square-shaped.
The 2 wells behind the are irregular-shaped. These 2 have the cover release tangs. Take a long, thin #1 flat blade screwdriver and push them outward toward the sides of the printer to release the 2 inside catches.
Next, push the screwdriver into the 2 rectangular release holes on the bottom sides of printer (beneath little arrows) to release the side tangs.
Next, release the rear tangs in similar slots in the back of the printer.
Gently lift up the cover. Lift up the electronic module on the left side.
The output tray wicroswitch is the black one on the bottom of the electronics module fix it in the upper position with either a small zip-tie or good electrical tape (the top one signals that the top cover is open to expose the ink cartridges, leave it alone).
Carefully reassemble the printer, hopefully it will work.
Remember to open the tray when you print as the preventing switch is no longer functional.
Good Luck.

Posted on Nov 05, 2007

  • 4402 Answers

SOURCE: HP 2550L Printing Problem

check to be sure you tool the strip out and that it's seated correctly
all the way down.

Posted on Sep 03, 2008

  • 75 Answers

SOURCE: HP 1300 makes noise and wrinkles paper

open the back door. see if there are small Pisces of plastic the color will brown or gray. if there is then the fuser sleeve has worn out. very common problem. part is a bout $40.00.

Posted on Jan 07, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hp photosmart 7150 makes ratcheting sound when head resets

With the power off, open the cartridge compartment and move the carriage fully from one side to the other and back to where it started.

If that doesn't fix it, open the compartment with the power on, and after it centres, move it to the left and the right and back to centre.

Jan 19, 2016 | HP PhotoSmart Office Equipment & Supplies


Does not work for CM1415fnw with respect to a problem that it has with Faxing...

The 49 error is the printer telling you that a command or information it received it did not know how to process. Much like if someone tried to tell you how to do something but spoke a different language than you. The first step to fix this problem is to restart the printer. If it comes to ready, skip down to the next paragraph. If if does not come to ready, you will need to clear any print jobs from the print queue on your computer and then restart the printer again. If the 49 error still occurs, you will need to unplug either the parallel, network cable or usb cable to see if the printer will come to ready with no computer attached, if it does then restart your computer and then reattach the cable. If the printer is on a network, make sure that no computers have jobs in the queue for the printer. Once you have the printer at ready and attached to your computer. you will need to update the firmware as this usually fixes a 49 error. Go to and from this page select "SUPPORT AND DRIVERS". Type in the model of your printer. For most home machines, the new firmware will be shown once you select your correct operating system. For business class machines, there will usually be an option for "cross operating systems (bios, firmware, diagnostics, etc). Once you have downloaded the new firmware file, there will be a readme file attached that explains how to install the new firmware. For many of the newer printers, an Easy Firmware Update Utility is available. It is simply an executable file that finds any compatible pirnters automatically and processes the update. This is the best choice if your printer comes to ready and is connected to your computer via USB.

on Jul 13, 2011 | HEWLETT-PACKARD CM1415fnw AllInOne Laser...

1 Answer

HP LaserJet Pro CM1415fnw stuck in calibration mode, won't print

there's a few reasons why your printer is doing this - I would recommend the following action:
1 disconnect the printer from your PC ( USB/Net)
2 power off the printer
3 open the top/ front and pull out the process section( where you put your toners)
4 individually remove and then reseat these toner cartridges
close the covers back up and power on ( still disconnected from the PC)
5 allow the printer to come to ready ( if it wont come to ready there may be a problem with one or more of the toner cartridges)
6 print an internal testpage ( press menu , select information, select configuration, select print)
7 whent his prints you know your printer is going to be ok, On your PC-clear ALL the print queue- reconnect to printer and test!

Mar 21, 2014 | HP LaserJet Office Equipment & Supplies

1 Answer

HP CM1415 printing yellow lines

The issue is in the yellow toner cartrigde.Replace it!

Feb 06, 2013 | HEWLETT PACKARD - LASER JETS Laserjet...

1 Answer

HP CM1415fnw service manual

Error 59.C0 alguien qu epueda ayudarme ocn este error en mi hp cm 1415

Jul 24, 2012 | HP LaserJet Pro CM1415fnw Color...

2 Answers

Loud ratchet noise

Have you been using ink cartridges other than store bought? Reason I'm asking is that i used a refill kit, and tried those half price refill places, only to find ink was leaking out when not in use & clogged up the ends where the cartridge moves across. take a flashlight & look at the ends of the track that the cartridges slide across on, you may see a build up of ink, that won't allow the cartridge to travel as far as it needs to go to run properly.

Nov 06, 2008 | HP LaserJet 3330 All-In-One Printer

2 Answers

Cartridge cradle is stuck

I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:

Issue While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.
  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.

Nov 27, 2007 | HP PhotoSmart 7550 InkJet Printer

1 Answer

Paper feed

sounds like print head is not engaging home switch or sensor. open the printer and look for any such switch to sense print head at home position.

Jun 01, 2007 | HP PSC 2210 All-In-One InkJet Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

124 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

1089 Answers


Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides