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I have a boost mobile phone which i just recently cracked my screen, Even though i have Insurance on my phone , I lost my 4 digit passcode that you have to give to customer service to order a phone to even pay my bill, You cannot access your account at all if you forget this passcode and i dont know what to do, Ive called boost and Noone can help , they cannot even order me a new phone , so then i needed to know the month and year i started my phone plan , Of course i didn't know that either...without any of that info, im just out of luck????? Can ANYONE PLEASE PLEASE HELP... what can i do??

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Ok let's try this.When you purchased your calling plan. Did you open a email or sign up for any social or online account? That could help you determine about when you got your phone plan. Or if you paid with a check or Debit card. You could look on the statement for when you first got your plan. I was wondering about what you could do so I went to boost mobiles customer service website, and was astonished at the lack of help a person can get. There was a quite a few people with the same question you have. But no one to help. I hope you're able to get your phone replaced. But if not remember At&t, Verizon, and others have the BYOD specials. You could switch to a different carrier for a discount on a phone and service.
Good Luck
Ellen

Posted on Apr 18, 2017

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