Question about Amazon Kindle Fire HD

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Kindle fire will not shut off and music is still playing from previous screen and screen is black

Hit button and light goes out but will not shut off

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Press and hold the on/off button for a full 30 seconds then restart.

Posted on Nov 13, 2014

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This might help:
http://www.digitaltrends.com/mobile/kindle-fire-hd-problems/

Posted on Nov 13, 2014

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Posted on Jan 02, 2017

  • 53 Answers

SOURCE: kindle black screen

hard reset it or contact Amazon Customer Service.

Posted on Oct 03, 2012

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How do i register my previously owned kindle fire tablet?


If it's still registered to the previous owner, call the police and ask if that serial number machine was reported stolen! I hope you have a RECEIPT from the pawn shop!

May 11, 2017 | Tablets & eReaders

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Kindle will not shut off-goes to shut off or cancel but wont move. doesnt charge well-doesnt always hold charge


Patricia, Using the power switch, you can forcibly reset your Kindle device. This reset will shut down the Kindle without accessing the shutdown command from within the Kindle's operating system, a particularly useful tool when dealing with a frozen Kindle. To initiate a hard shutdown, Kindle disconnect from its charger, slide and hold the power switch for about 20 seconds. This will force the Kindle to shut down, now it can be restarted normally.
Check links below for charging problems.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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Feb 25, 2016 | Amazon Kindle Fire HD

1 Answer

Keep shutting off and it has good charge


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Jan 18, 2016 | Tablets & eReaders

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How do I get out of Safe Mode?


Hi Claudia. I found this.


I found Please remove leather case on your kindle before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts or Shutdown. If it prompts for Shutdown then please shut down the device and power it back on.
That should fix the problem.
If the answer to your question was informative and helpful, please show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.
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Safe mode turns on when you shut down the kindle while the volume button is being pressed down. Solution-Restart your kindle by holding the power button until the screen shuts off. Make sure that the volume button is not being pressed while you restart your kindle. Then keep pressing the volume button, about 10 times to unstick them then turn on the kindle. Safe mode should turn offand how you go into it.

Safe mode turns on when you shut down the kindle while the volume button is being pressed down. Solution-Restart your kindle by holding the power button until the screen shuts off. Make sure that the volume button is not being pressed while you restart your kindle. Then keep pressing the volume button, about 10 times to unstick them then turn on the kindle. Safe mode should turn off

and I found this

Jan 17, 2016 | Amazon Kindle Fire HD

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My keyboard is not lighting up


Kindle keyboard is not lighting up

Jan 08, 2016 | Tablets & eReaders

1 Answer

Will not charge. Plug it in green charge light goes on, screen flashes battery low, screen shuts off green light goes out


Try resetting your Kindle. Turn off first then hold power button down for about fifteen seconds and it does a reset. This should correct the problem. Make sure you have a charger made for Kindle and not a generic one.

Jun 12, 2015 | Amazon Kindle Fire HD

1 Answer

Where is the reset button on the kindle fire?


According to eHow.com: " E-Reader Soft Reset
  • 1 Open your Kindle's Menu while on the Home screen. Do so by pressing the Menu button, or the onscreen Menu icon for Kindle Paperwhite owners. Select the "Settings" option.
  • 2 Choose "Menu" again from within the Settings menu. This displays a different menu than before.
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  • 3 Choose the "Restart" option. Wait while your Kindle powers off and on again.
E-Reader Hard Reset
  • 1 Charge your Kindle e-reader before performing a hard reset. Charging helps ensure your problem isn't related to the device having a low battery.
  • 2 Hold down the Power button for 20 seconds. The screen will change after a few seconds, but continue holding the power button for the full 20 seconds before releasing.
  • 3 Wait while your Kindle restarts.
E-Reader Factory Reset
  • 1 Press your Kindle's Menu button. Select "Settings" from the menu.
  • 2 Open the menu once more from within the Settings window. Select "Reset to Factory Defaults," or "Reset Device" if you're using a Paperwhite.
  • 3 Select "Yes" in the confirmation window after reading the warning. Wait while your Kindle restarts and restores.
Fire Soft Reset
  • 1 Hold the Power button down for three to five seconds. A Shutdown window appears.
  • 2 Tap the "Power Off" button in the Shutdown window. Wait for the Fire to shut down completely.
  • 3 Press the Power button to turn the device on again.
Fire Hard Reset
  • 1 Plug your Kindle Fire in and give it time to charge before performing a hard reset. This helps ensure your issues aren't related to having a low battery.
  • 2 Hold down the Power button for 20 seconds. The Kindle Fire will shut down.
  • 3 Press the Power button to turn the Kindle Fire back on.
Fire Factory Reset
  • 1 Swipe your finger down from the top of your Kindle Fire's screen, presenting the Quick Settings menu.
  • 2 Tap the "Settings" option and select "Device."
  • 3 Select "Reset to Factory Defaults," then tap the "Reset" button. Wait while your Kindle Fire restarts and restores.


Read more : http://www.ehow.com/how_6122863_reset-kindle.html

May 10, 2015 | Tablets & eReaders

1 Answer

I charged my kindle, but can't get it to turn on


According to Love My Kindle Fire, nearly every Kindle owner will, at some point, need to learn how to "reset" their machine.
"When I hear (or read) these words from those who are experiencing a problem with their Kindle Fire it usually ends with something like, "turn on", "charge", or "work".

If suddenly your Kindle Fire won't work, then its most likely locked up. However, sometimes when it locks up, you can't tell because the screen goes dark (either gray or black). It just looks like it's off when in fact it is already one. cause the screen goes dark, either gray or black. It just looks like it's off when in fact your Kindle Fire is on but is stuck. When an electronic device locks up or freezes usually resetting it fixes the problem. Resetting your Kindle Fire is actually really easy, just hold down the power button for at least 20 seconds. .If your Kindle Fire won't turn on it's possible the battery went dead (if it was left "on" too long).
Plug in the power charger and wait about 15 minutes to make sure it gets enough charge, and then try turning it on again.
If it still won't turn on, try to reset the Kindle Fire again to be sure it's powered off.
If it still won't work, try someone else's charger, in case yours died.

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1 Answer

My kindle fire has frozen and I cannot change app or switch it off - what do I do?


Press the on/off button and let the sleep screen show up without the light. Then press the on/off button again and hold it just a few seconds and it'll shut off

Feb 03, 2015 | Amazon Kindle Fire HD

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