If they gave you a number, that is not a fax number, try to call it. Or try to locate their customer service department. Sending a fax about a problem with an order won't ensure that the proper people get the information to rectify the problem.
Also Try calling this number, and filling out the form on the NutriBullet website.
"Our customer service is available Monday through Sunday from 9am to 8pm, Eastern Time by phone at 1-855-346-8874."
https://www.nutribullet.com/customer-service.html
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