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Ken Fletcher
Ken Fletcher Posted on Nov 12, 2014
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I have a Sandleford YB500A safe. The key is stuck in the lock and I cannot turn either the key or the combination dial. Any ideas on how to solve this would be appreciated

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5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Sep 13, 2008

SOURCE: sentry 3100 safe_i remember combination but do not remember which way to turn

go around 3 times to the left
stop at the 1st number
go to the left one full time and pass the # but stop at the 2nd #
go to the right and stop at the 3rd # the 1st time you come to it

I just bought one last night

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Anonymous

  • 1 Answer
  • Posted on Jan 13, 2009

SOURCE: lost instructions for sandleford E.S.20 safe

The operating instructions on the ES20 as per the crappy manual:

Open safe using emergency key provided

Insert batteries in the box inside the door

Opening the safe
a. pre-set factory code 159
b. input 159 (the yellow light will flash and the buzzer will beep), then press B or A button, the green light will be on, rotate the knob clockwise, pull outwards, the door is opened

Closing the safe: close the door, input the code (the green light will flash for 5 secs). Turn the knob anti clockwise, the control system will activate and the safe will be locked

Changing the code: open the safe, press the red button located inside the door, the yellow light will go on indicating the code can be changed. Input the new code (1-8 digits), then press A or B button, it shall be confirmed by two beeps indicating the new code has been accepted and stored. If the yellow light and buzzer beeps 3 times the code is invalid - try again

Emergency Key - store in secure place NOT inside the safe. Remove the override cover in the centre of the face of Safe (its a silver plastic panel with Sandleford Electronic Safe ES20 on it), insert override key (a cyclinder key) - hidden underneath the override cover panel - and turn anti clockwise, rotate the knob clockwise to open door

Changing the Battery - If the red and green light are on this indicates that the batteries are low and require changing. To ensure the batteries have been installed correctly test before closing the door

References:
1. Operating instructions EA Electronic Safe
2. http://www.secustar.com/products-en/estype-safe.htm

ginko

Ginko

  • 19396 Answers
  • Posted on Apr 27, 2009

SOURCE: can't open combo/key sentry safe.

You need to contact Sentry, they will send you an emergency unlock code.

Number in US is 1-800-828-1438.

See also:

Lost combination or keys

Replacement Keys and Combinations

Sentry Safes Key: 2 Replacement keys for sentry fire safe

Anonymous

  • 1 Answer
  • Posted on Mar 30, 2010

SOURCE: lost key to sandleford es20 safe typed in code

149 then A key
or try 149 and B key

these codes can be turned off tho if i remember in the manual...

if it works open dor... press down red button located inside the thick door kinsid the unit.. it beeps.. type new code and A

test to see if it works.

oh and throw it away

Anonymous

  • 21 Answers
  • Posted on Jul 24, 2010

SOURCE: Safe SENTRY S3877 can not open the door

here is the number for customer service, 800-828-1438

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  1. NOTE: If your safe DOES NOT have a key, skip Step 3.
  2. Turn the dial to zero.
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  4. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
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  1. Turn the dial to zero.
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  3. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
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  1. Insert the tubular key into the lock to the left of the key pad.
  2. Turn the key all the way to the right until the plunger pops out.
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  1. Turn the dial to zero.
  2. Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the fourth time).
  3. Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
  4. Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
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3 Digit Combination Lock
31-10-31

  1. NOTE: If your safe DOES NOT have a key, skip Step 3.
  2. Turn the dial to zero.
  3. Insert your key and turn it until the plunger pops out.
  4. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
  5. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
  6. Turn the dial to the left to the last number (stop the first time on your last number).

  7. Pull the handle down; the door should open.



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31-10-31

  1. Turn the dial to zero.
  2. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
  3. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
  4. Turn the dial to the left to the last number (stop the first time on your last number).
  5. Insert the key; turn right.

  6. Pull on the key while it's in the lock to open the door.



3 Digit Combination Locks for Gun Safes
31-10-31

  1. Turn the dial to zero.
  2. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
  3. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
  4. Turn the dial to the left to the last number (stop the first time on your last number).

  5. Pull the handle down; the door should open.



Electronic Locks
31-10-31


  1. Insert the tubular key into the lock to the left of the key pad.
  2. Turn the key all the way to the right until the plunger pops out.
  3. Press the five-digit factory code. The green Proceed light will come on.
  4. Pull the handle down; the door should open.



4 Digit Combination Lock
31-10-31-10


  1. Turn the dial to zero.
  2. Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the fourth time).
  3. Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
  4. Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
  5. Turn the dial to the right to the last number (stop the first time on your last number).
  6. Pull the handle down; the door should open.
You can find more information about your Sentry Safe at www.SentrySafeShop.com
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Are you sure that you are turning the dial correctly? 3 Digit Combination Lock
31-10-31

  1. NOTE: If your safe DOES NOT have a key, skip Step 3.
  2. Turn the dial to zero.
  3. Insert your key and turn it until the plunger pops out.
  4. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
  5. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
  6. Turn the dial to the left to the last number (stop the first time on your last number).

  7. Pull the handle down; the door should open.



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31-10-31

  1. Turn the dial to zero.
  2. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
  3. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
  4. Turn the dial to the left to the last number (stop the first time on your last number).
  5. Insert the key; turn right.

  6. Pull on the key while it's in the lock to open the door.



3 Digit Combination Locks for Gun Safes
31-10-31

  1. Turn the dial to zero.
  2. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
  3. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
  4. Turn the dial to the left to the last number (stop the first time on your last number).

  5. Pull the handle down; the door should open.



Electronic Locks
31-10-31


  1. Insert the tubular key into the lock to the left of the key pad.
  2. Turn the key all the way to the right until the plunger pops out.
  3. Press the five-digit factory code. The green Proceed light will come on.
  4. Pull the handle down; the door should open.



4 Digit Combination Lock
31-10-31-10


  1. Turn the dial to zero.
  2. Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the fourth time).
  3. Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
  4. Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
  5. Turn the dial to the right to the last number (stop the first time on your last number).
  6. Pull the handle down; the door should open.
You can find more information about your Sentry Safe at www.SentrySafeShop.com
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Nov 21, 2010 • Sentry Fireproof Safe
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